Sr Analyst - Guest Experience

Overview

Who we are

To save time applying Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.

What were looking for

The Lexus Guest Experience team is looking for a creative proactive and highly motivated candidate to fulfill the Lexus Guest Experience Sr. Analyst role. This position is primarily focused on improving guest retention by thoroughly understanding retail sales service and parts operations; ownership lifecycles and Omotenashi to implement unique programs and initiatives design to influence touchpoints throughout the customer journey. The Lexus Guest Experience Sr. Analyst is responsible for identifying areas of opportunity to elevate guests ownership experiences at the dealership in-vehicle and when using technology; ideate and develop actionable strategies to exceed guest expectations to increase brand retention.

What youll be doing

• Collaborating with LRTM Planners to support the Lexus Engage Program Fixed Ops.

• Collaborating with the LRTM & LRM Planners to provide educational product content for respective communications when appropriate to bring awareness to Lexus owners.

• Ideate innovative experimental sales and service initiatives designed to increase retail and brand retention.

• Leveraging data-driven insights and innovative strategies to elevate guest experiences and foster brand loyalty.

• Manage business partners providing industry data and consumer sentiments then collaborate with internal analytics teams to develop reporting instruments to track key topics and inform key stakeholders of factors impacting guest experiences.

• Benchmarking Tools/technologies available to improve dealer operations investigating industry operational innovations and researching automotive/non-automotive luxury Industries providing exceptional experiences.

• Coordinating independently with Lexus HQ departments (including but not limited to Medallia Connected Technologies Future of Guest Experience Team Lexus Area Offices and Dealerships.

• Lead planning for Lexus Covenant Council Meetings and action item implementation/follow up.

• Acting as the team lead managing budget.

What you bring

• Bachelors degree required.

• Excellent oral and written communication (including A3) skills with demonstrated collaboration and relationship management experience.

• Ability to travel independently about 30% of the time as required for Area dealership and industry events.

• Ability to develop creative solutions with little supervision and establish cross-organizational relationships to effectively gather necessary information to perform role.

• Proficiency in Microsoft Office with the ability to create reports graphs charts and project timelines.

• Project management experience.

Added Bonus if you have:

• Vendor management experience (preferred)

• Automotive retail or Lexus/Toyota field experience

• Advanced degree

• Digital/eCommerce

What well bring

During your interview process our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:

• A work environment built on teamwork flexibility and respect

• Professional growth and development programs to help advance your career as well as tuition reimbursement

• Team Member Vehicle Purchase Discount

• Toyota Team Member Lease Vehicle Program (if applicable)

• Comprehensive health care and wellness plans for your entire family

• Flexible work options based on business needs

• Toyota 401(k) Savings Plan featuring a company match as well as an annual retirement contribution from Toyota regardless of whether you contribute

• Paid holidays and paid time off

• Referral services related to prenatal services adoption childcare schools and more

• Tax-Advantaged Accounts (Health Savings Account Health Care FSA Dependent Care FSA)

Belonging at Toyota

Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10 different Business Partnering Groups across 100 different North American chapter locations that support team members efforts to dream do and grow without questioning that they belong.

Applicants for our positions are considered without regard to race ethnicity national origin sex sexual orientation gender identity or expression age disability religion military or veteran status or any other characteristics protected by law.

Have a question need assistance with your application or do you require any special accommodations Please send an email to .