IT Manager (Bristol)
IT Manager (Bristol)
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Job Description
K3 is a leading provider of businesscritical software solutions focused on fashion and apparel brands and related large retail brands. The Groups solutions comprise a number of applications authored by K3 and also third-party products that have been enriched with K3 software. These solutions provide customers with comprehensive end-to-end capabilities that enable them to have greater control over their operations and real-time oversight of their businesses. The Group operates through two divisions K3 Products and Third-party Solutions.
K3 Fashion solutions target the Fashion and Apparel Markets covering Retail Wholesale and Manufacturing sectors with our products K3 Fashion and K3 Pebblestone. We are a Microsoft recognised Global ISV and both our core products are embedded and enhance Microsofts ERP solutions D365 Finance and supply chain and D365 Business Central respectively.
Job Summary
The IT Manager will be responsible for implementing IT strategies delivering IT services and ensuring the integrity and security of all IT infrastructure. The role will be strategic and practical assisted by a part-time IT Support Technician who will report to the IT Manager.
Management of our IT Service Provider and additional hardware and software suppliers will play a key part in delivering a seamless responsive available and efficient IT service measurable by key SLA metrics aligned to ITIL practices.
Key Responsibilities
Define IT policies and enforce adoption.
Deliver to SLA targets and identify trends and opportunities for improvement.
Ensure critical systems are highly available and own the business continuity plan.
Oversee the pro-active monitoring and maintenance of IT infrastructure services working directly with our external IT service partner.
Work with suppliers to provision hardware and software in a timely manner.
Ensure all IT assets are protected and accounted for.
Manage and evolve IT infrastructure for our corporate offices.
Promote IT security focus.
Document and refine global IT processes and ensure they are followed to deliver a consistent and commercially sustainable service.
Monitor and manage subscription and licence costs to ensure value for money and eliminate wastage.
Manage major incidents including internal and supplier communications.
Manage the lifecycle of hardware software and network assets such as DNS addresses and certificates.
Manage the lifecycle of MS Active Directory objects (User account Service account Security groups etc.).
Skills & Experience
Experienced IT service management professional with ITIL qualification (at least v4 Foundation) or equivalent.
Demonstrate excellent technical knowledge of IT infrastructure networks and systems administration.
Experience working with all Microsoft products including Windows operating systems Active Directory and the Office 365 stack.
Strong IT security knowledge with relevant certification an advantage.
Ability to perform effectively under pressure and to manage internal and external expectations around resolution timeframes.
Process driven with a passion for continuous service improvement.
Natural problem-solver with the ability to simplify and summarise a problem using clear and precise language.
Maintains a high level of customer satisfactionthrough efficient use of support team resources and skilful communication.
Pragmatic approach to enabling the business to deliver on its objectives.
Understands the business impact of an IT issue.
Liaise and work closely with the appropriate teams on escalated functional and technical issues.
Able to manage sensitive and sometimes confidential information.
Additional desirable technical skills: Azure Servers Device management Hyper-V VMWare Networking Security Backup/DR Project Management.
Location & Reporting Line
The role will be located in the Bristol office and will report to the Director of Global Operations. Occasional travel will be required to The Netherlands. Flexible hybrid home/office working is available.
Hours
The role will be weekdays 9am 5:30pm with an hours lunch break (37.5 hours per week). In addition there may be the occasional need for overtime to complete critical tasks out of normal working hours.
Benefits
With colleagues and customers all over the world weve created a highly dynamic and international work atmosphere. The business that we are in is constantly evolving and because of this there is always an opportunity to further improve your professional and personal growth.
As a K3 employee you can count on:
An ambitious and international working atmosphere
Appealing secondary benefits
Hybrid working options: flexible combination of working from home and our modern office in Bristol and Netherlands
New Bristol City Centre office with virtually free Yoga and free gym opening this summer
At K3 we pride ourselves on offering equal opportunities regardless of race nationality cultural background gender age marital status maternity/pregnancy status sexual orientation gender identity disability religious or political belief.
We care that our business creates a diverse and inclusive culture where everyone is respected and can be themselves. We create a better and more sustainable business for our employees our partners the communities we work in and our customers through building non-discriminatory
procedures and practices. At K3 every individual has an equal chance to apply and be selected for posts pre-employment and an equal chance to be trained and promoted while employed with K3.
Required Experience:
Manager
Employment Type
Full Time
