Application Support Engineer
Application Support Engineer
Posted on :
26-05-2025
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1 Vacancy
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Job Description
Job Description
We are looking for an App Support Engineer/ Incident Analyst to join our team.
Job Responsibilities:
- Receive and register incidents from customers via Phone or E-mail making sure they contain the vital information;
- Give feedback to customers on incidents;
- Retrieve all necessary information for further investigations;
- Shall be able to resolve all standard types of incidents;
- Always be able to start an investigation of a previously unknown before escalating incident further;
- Update knowledgebase with relevant information;
- Actively participate in internal educations;
- Report discovered deviations in process execution to management;
- Work in shifts (including weekends):.
About your activity:
- Work according to the client ITIL process for Incidents;
- Resolve incidents within SLA;
- Receive and register incidents from customers via Phone or E-mail making sure they contain the vital information;
- Prioritize incidents according to ITIL model;
- Escalate incidents to Incident Analyst when necessary;
- Give feedback to customers on incidents;
- Categorize and connect incidents to existing problems as a part of the continuous improvement of the product;
- Retrieve all necessary information for further investigations;
- Shall be able to resolve all standard types of incidents;
- Always be able to start an investigation of a previously unknown before escalating incident further;
- Update knowledgebase with relevant information;
- Assign incidents correctly to 3rd party organizations where that is included in customers service agreement;
- Actively participate in internal educations;
- Participate in CSI work for improving the service delivery;
- Report discovered deviations in process execution to management;
- Notify the superiors when further instructions or educations are needed.
Essential Experience
- Good SQL knowledge;
- Previous experience as L1/ L2 support;
- Experience working within ITIL/ SLA process;
- Proven experience with several operating systems and monitoring tools is considered a strong advantage;
- Experience with Windows Linux operating systems;
- Basic Knowledge of hardware components and server equipment;
- Availability for evening/ weekend shifts;
- Good knowledge of English is required;
- Swedish is good to have but optional
- Bachelors Degree in Computer Sciences is good to have.
The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to containor be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.
What we offer
You will find here not only a challenging and interesting workplace but also a rewarding work experience with competitive compensation and benefit packages:
- Soft skills and technical training for current and emerging products and technologies;
- Career development: opportunity to grow within the team;
- Special referral bonuses for recommending your friends;
- Private Medical subscription;
- A monthly budget for flexible benefits program;
- Extra vacation days;
- Friendly team who is eager to meet you.
Whats next:
Its best to apply today because job postings can be taken down and we wouldnt want you to miss this opportunity. In case you need further information just send us a message at and well be happy to assist!
Diversity & Inclusion
Here at the Stefanini Group we value plurality and equity regardless of race sexual orientation disability age ancestry religion gender and nationality. We understand and encourage the importance of being you!
About us
We are a Brazilian company with over 35 years of experience in delivering IT services worldwide ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services manufacturing telecommunications chemical services technology public sector and utilities.
Stefanini has career opportunities locally and around the world for professionals interested in a vibrant passionate team-oriented workplace. If you are a customer-centric person with a get it done attitude come over for coffee and a talk on your future career with us! Learn more about us on and join us onLinkedInFacebookandInstagramwhere we regularly post insights from our colleagues.
We want to inform you that there are currently scams targeting job seekers by falsely using our companys name Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.
Please remember that legitimate job offers from Stefanini will always come through official channels including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information please disregard them.
If you suspect youve been targeted please contact us immediately at for verification.
Key Points to Remember:
* Legitimate job offers only follow interviews conducted with our hiring managers or clients.
* We will never ask for payment at any stage of the recruitment process.
Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.
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Employment Type
Contract
Key Skills
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