Customer Service Rep
Customer Service Rep
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Job Description
IMPORTANT NOTE: ONLY CANDIDATES WHO HAVE A PERMANENT CLERICAL ASSOCIATE TITLE WILL BE CONSIDERED FOR AN INTERVIEW. PLEASE INCLUDE YOUR EMPLOYEE IDENTIFICATION NUMBER (EIN) WHEN APPLYING AND INDICATE IN YOUR COVER LETTER IF YOU ARE A PERMANENT CLERICAL ASSOCIATE.
NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly efficiently and transparently to instill public confidence and encourage compliance while providing exceptional customer service.
The Customer Operations Division has an oversight of the DOFs Business Centers City Registers Office and the Land Records Adjudication and Collections Divisions. Customer Operations is charged with the processing of tax payments parking violations payments and all other charges collected by DOF. The Division is also responsible for recording property transfers adjudicating parking and camera violations and managing the full life cycle of the departments enforcement activities related to unpaid business and excise taxes parking fines and Environmental Control Board summonses.
DOFs Business Centers one in each of the five of boroughs are responsible for communicating amounts due for the processing of tax payments parking violation payments and all other charges collected by the department as well as maintaining quality control of department records and delivering exceptional customer service to individuals seeking information on making payments. The Business Centers issue releases for individuals whose vehicles have been impounded enroll customers in payment agreements and help customers prepare for parking ticket hearings.
The selected candidates responsibilities will include but are not limited to the following:
-Greet customers answer inquiries and ask questions to determine the purpose of the customers visit.
-Use Qmatic Orchestra to manage appointments and issue tickets to route walk-in customers to the appropriate service point.
-Create Electronic Case Folders (ECFS) and schedule parking and camera violation hearings.
-Use Finance systems to analyze and communicate payment summaries and history for parking and property-related services.
-Enroll eligible customers into Payment Agreements.
-Adhere to all cash and document control procedures process customer payments and maintain up-to-date and relevant backup documentation.
-Provide customer service assistance in all Finance Borough Offices work overtime as necessary.
-Distribute collect and submit inquiries forms and application packages for all DOF related programs and services to the appropriate work unit.
Additional Information:
In compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
CLERICAL ASSOCIATE - 10251
Qualifications :
Qualification Requirements
A four-year high school diploma or its educational equivalent approved by a States department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.
Additional Information :
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
