Infrastructure Operations Engineer I
Infrastructure Operations Engineer I
Posted on :
25-05-2025
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1 Vacancy
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Job Description
About the Role
We are looking for a dedicated full-time Infrastructure Operations Engineer I to join our team. In this role you will play a key part in monitoring and managing our clients highly distributed and complex server environments.
This position requires residency in the Salinas area within 60 miles with up to 50% travel expected within the region.
What Youll Be Doing:
We are looking for a dedicated full-time Infrastructure Operations Engineer I to join our team. In this role you will play a key part in monitoring and managing our clients highly distributed and complex server environments.
This position requires residency in the Salinas area within 60 miles with up to 50% travel expected within the region.
What Youll Be Doing:
- Perform routine and emergent site visits to ZAGs Salinas area clients as required to support client IT Operations and project execution.
- Travel to the ZAG Office in Salinas to assist with PC builds when required.
- Perform on site support visits (as required) for San Jose based clients if the primary engineer is unavailable (due to PTO or emergency).
- Ensuring maximum possible service availability and performance for all network and server infrastructure equipment.
- Technical diagnosis of complex and diverse technical environments.
- Providing onsite support to various clients when necessary.
- Using a strong understanding of support tools and techniques determine the root cause of issues and plan and implement the appropriate solution.
- Analyze and optimize IT Infrastructure performance.
- Demonstrate leadership in achieving results especially when problems or projects have unexpected delays.
- Demonstrate creativity and ingenuity to design improvements in implementation maintenance and/or support of customers technical environments.
- Perform routine preventative and reactive tasks related to server health creating reviewing and updating documentation as needed and providing clear communication to stakeholders throughout the organization.
- Performs routine health checks over and above automated monitoring to ensure the quickest detection time for service affecting issues.
- Responds to any number of alarms alerts or abnormal behaviors detected through reactive or proactive monitoring.
- Ensures all activities are documented and tracked through a ticketing system.
- Ensures processes and procedures are documented and updated.
- Works with both internal and external teams to assist in escalated troubleshooting for issues relating to server infrastructure.
- Familiar with industry standard tools such N-Central Auvik VMWare Azure and Intune.
- Executes established procedures as it relates to incident change and event management.
- Maintains appropriate expectations with internal teams as well as client stakeholders.
- Responsible for leading incident resolution situations including involving relevant internal resources and guiding all troubleshooting to resolution and keeping a journal of activities performed for any necessary post-incident review.
- Manages events and incidents from cradle to grave providing initial troubleshooting and resolution while working with other teams or vendors as necessary to provide restoration.
- Provides training and coaching for technical resources both internal to the Infrastructure Operations team as well as other teams as necessary.
- Maintains a team-focused attitude and works towards creating a healthy respectful atmosphere.
- Participates in the Infrastructure Operations continuous improvement activities as defined.
- Communicates in a concise professional and effective manner with both internal and external teams.
Education and Experience:
- Bachelors degree in related Information Technology or equivalent experience.
- Certifications such as MCSE MCITP CCNA/CCNP and MCP are desired.
- Experience in roles demonstrating advanced expertise in network engineering design installation and support.
- Knowledge of Windows Server 2019/2016/2012 Office 365 and Azure platforms.
- Proficient in networking concepts including configuration and troubleshooting of SD-WAN VLANs firewalls switches and overall infrastructure.
- Familiarity with Cisco product suites such as Meraki Stealthwatch ACI and Umbrella is a plus.
- In-depth understanding of Active Directory Group Policies DNS DHCP and WINS.
- Advanced proficiency with Windows 10/11 operating systems the Microsoft Office Suite and Adobe products.
About ZAG:
ZAG Technical Services empowers our clients success through intelligent business solutions that increase employee productivity network security and team collaboration. We aim to ensure that our clients IT investments drive ROI provide a competitive advantage and help businesses grow. We do this by living our core values: Integrity Foremost Client-Centered Accountable Always Teamwork Throughout and Exceptional is the Goal.
What ZAG has to offer:
1. Competitive compensation package
2. Benefits including medical dental vision 401K and life insurance
ZAG Technical Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees.
ZAG Technical Services is an E-Verify participant and will provide the Social Security Administration (SSA) and if necessary the Department of Homeland Security (DHS) with information from each new employees Form I-9 to confirm work authorization.
Employment Type
Full Time
Key Skills
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