Claims Operations Associate I

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Job Description:

Everest is a leading global reinsurance and insurance organization with extensive product and distribution capabilities a strong balance sheet and an innovative culture. Throughout our history Everest has maintained its discipline and focus on creating long term value through underwriting excellence and strong risk and capital management.

At Everest we believe that our future is determined by the actions we take today. Actions that go beyond business strategy and encompass the values important to our employees and the communities in which we operate. Everests value commitments include: providing an inclusive work environment that offers employees the opportunity to further their development supporting our communities through the donation of time and financial resources maintaining our integrity across all aspects of the group and being an industry innovator to solve global complex risks.

This Claims Operations Associate I position is an individual contributor role supporting the Claims and Claims Operations staff. As a member of the Everest Insurance Operation team the Claims Operations Associate I will be responsible for managing day-to-day tasks as well as assisting with projects that support the various Claims Transformation projects and overall growth of the Claims organization. The Claims Operations Associate I reports to the Director Claims Operations.

Position Description

Support the Claims organization with initial claims intake and set up financial processes customer service data management vendor management and special projects as needed.

Responsibilities include but not limited to:

• Oversee payment queues for assignment.
• Processing payments and other financial transactions.
• Ongoing claim file maintenance including diary management.
• Create and maintain spreadsheets and databases.
• Assist colleagues with a variety of operational functions as needed including processing and indexing of mail as well as special projects.
• Customer service support including answering calls and responding to email inquiries as needed.
• Perform quality control and oversight of outside vendors.
• Provide support to Claims professionals.

Qualifications Education & Experience:

• Bachelors degree or equivalent work experience.
• Property and casualty insurer and Claims-related experience are desired but not required.

Knowledge Skills & Competencies:

• Ability to stay focused and complete work.
• Issue resolution problem solving and creativity.
• Strong organizational and task completion skills.
• Strong work ethic.
• Strong verbal and written communication and interpersonal skills as well as a positive attitude.
• Excellent customer service skills including follow-through on and communication about action items task completion and/or issues which remain unresolved.
• Ability to work well in a professional team-oriented environment.
• Computer proficiency in Microsoft Office (Word Excel Suite skills and PowerPoint).

As an effective team member employees at Everest Insurance must champion the Everest Insurance Culture:

Collaboration: Open and transparent communication with customers and colleagues
Thoughtful Assumption of Risk: Supporting the Everest goal of carefully writing profitable business by ensuring data quality prompt and accurate feedback to Underwriters and operational control throughout the enterprise.
Execution: Delivering outstanding support to the organization through strong day-to-day business operations effective project management and careful oversight of vendors.
Humility: Caring and respectful approach to service colleagues customers and the community.
Leadership: By example every day.

Everest is committed to recruiting and retaining the most talented individuals in the industry. We offer a dynamic work environment and a competitive compensation and benefit package which includes a 401k plan retirement/savings option tuition reimbursement medical dental vision life and group legal plans.

Everest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion or creed sex (including pregnancy) sexual orientation gender identity or expression national origin or ancestry citizenship genetics physical or mental disability age marital status civil union status family or parental status veteran status or any other characteristic protected by law.

All considered applicants must be eligible to work in the U.S. with unexpired acceptable employment eligibility verification documentation.

What if I dont meet every requirement At Everest we are dedicated to building an inclusive and authentic workplace. So if you are excited about this role but your past experience doesnt align perfectly with every element in the job description we still encourage you to apply. You may be just the right candidate for this or other roles. Please let us know if you need any accommodations throughout the application or interview process.

Our Culture

At Everest our purpose is to provide the world with protection. We help clients and businesses thrive fuel global economies and create sustainable value for our colleagues shareholders and the communities that we serve. We also pride ourselves on having a unique and inclusive culture which is driven by a unified set of values and behaviors. Clickhereto learn more about our culture.

• Our Valuesare the guiding principles that inform our decisions actions and behaviors. They are an expression of our culture and an integral part of how we work: Talent. Thoughtful assumption of risk. Execution. Efficiency. Humility. Leadership. Collaboration. Inclusion and Belonging.
• Our Colleague Behaviorsdefine how we operate and interact with each other no matter our location level or function: Respect everyone. Pursue better. Lead by example. Own our outcomes. Win together.

All colleagues are held accountable to upholding and supporting our values and behaviors across the company. This includes day to day interactions with fellow colleagues and the global communities we serve.

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