Posting Summary
Provide a variety of information and communication technology support services for UVM students faculty and staff and other affiliates. Responsibilities include research and implementation of solutions of institution-wide impact; project leadership; general and specialized software and networking support and problem resolution; and helping clients learn about information technology through several modes of teaching and publication. Specialize in one or more areas such as networking a productivity software suite an operating system mobile devices and specialized or advanced applications. Serve as second-level support for Help Line consultants and ETS technical staff and provide service coordination for the IT needs of students faculty staff and users of classrooms and computer labs. Perform work in-office as well as at client sites by telephone through electronic communication and as needed in high-volume settings such as the Computer Depot Clinic and Help Line.
Desirable Qualifications
IT certification such as A and MCSE . Experience UVM -standard workstation server and host operating systems application software and networking hardware and software. Project leadership and management capability. Knowledge of University organization and IT-related resources. Experience instructing adult learners with limited technology experience.
Required Experience:
Unclear Seniority