Customer Service Representative (Hybrid)
Customer Service Representative (Hybrid)
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Salary Not Disclosed
1 Vacancy
Job Description
Education and Experience
High School diploma or GED required
Minimum 3 years of Customer Service experience
Additional Qualifications
SAP experience a plus
Bilingual Spanish speaking preferred
International experience preferred
Competencies
Each position at Avient focuses on eight Core Competencies as a Leader of Self. Additionally management positions focus on Leadership Competencies as a Leader of Others and/or a Leader of the Business. These competencies are designed to drive behavior that will ultimately help our associates excel at their current roles while supporting individual and career development.
Physical Demands
Ability to physically perform standard office responsibilities including sitting for long periods.
We believe that all of our global employees are leaders and that the six most important behaviors for driving our strategy and culture are the same no matter if an employee is a leader of self a leader of others or a leader of the business.
By playing to win acting customer centric driving innovation and profitable growth collaborating seamlessly across Avient and motivating and inspiring and developing others and yourself you will accelerate your ability to achieve Avients strategic goals to meet our customer needs and to accomplish your career goals.
At Avient we believe a wide variety of thoughts ideas and backgrounds gives us the creativity to be successful in a rapidly changing world. In support of this we stress equality of opportunity for all qualified individuals in accordance with applicable laws. Decisions on hiring promotion development compensation or advancement are based solely on a persons qualifications abilities experience and performance.
Avient is an equal opportunity employer. We maintain a policy of non-discrimination in providing equal employment to all qualified employees and candidates regardless of race sex sexual orientation gender identity age color religion national origin disability genetic information protected veterans status or other legally protected classification in accordance with applicable federal state and local law. If you need an accommodation because of a disability to complete an online application please contact the Avient HR Team by emailing
About Us:
Our purpose at Avient Corporation is to be an innovator of materials solutions that help our customers succeed while enabling a sustainable world.
Innovation goes far beyond materials science; its powered by the passion creativity and diverse expertise of 9000 professionals worldwide. Whether youre a finance wizard a tech enthusiast an operational powerhouse an HR changemaker or a trailblazer in materials development youll find your place at Avient.
Join our global team and help shape the future with sustainable solutions that transform possibilities into realities. Your unique perspective could be the key to our next breakthrough!
Job Summary
The Customer Service Representative is the primary point of contact for an assigned group of customer accounts. The purpose of the Customer Service function is to serve as the face to the customer in providing value added services that grow our business. Individuals in this position respond to and manage internal and external customer requests orders concerns suggestions and complaints. Internally the CSR interacts gathers information and coordinates related activities with sales staff production planning logistics technical services and external vendors. The CSR must be aware of Lean Six Sigma principles and initiatives and must take responsibility and use sound judgement in decision making and problem solving. As representatives of Avient Corporation individuals in this position are required to follow and communicate Avient business practices to customers and demonstrate the Avient Code of Conduct ethics and values on a daily basis. Avient and customer information must be kept appropriately confidential. Work is done autonomously on a day-to-day basis.
Essential Functions
Provides customer focused service to assigned accounts.
Responds to and manage customer orders from order entry to delivery and invoicing.
Understands and communicate the value of our products and services.
Understands customers products services business operations and needs.
Communicates effectively over the phone and electronically.
Uses a variety of systems to enter and complete transactions.
Accomplishes work within set timeframes.
Key inside contact for specific customer/seller base.
Process incoming orders confirm pricing and availability of product.
Advise customers of order status.
Provide relevant customer information to other departments: forecasts personnel changes address changes receiving schedules etc.
Timely and accurate administration of sales orders customer complaints material returns and credits.
Answer price and availability questions.
Respond to customer literature requests for MSDS Certifications etc.
Follow all applicable ISO procedures.
Use system reports and inquiries to drive activities that ensure superior customer service.
Maintain customer service related information for customer accounts; customer notes e-mail phone special instructions etc.
Process new customer/update requests.
Provide market or account intelligence gained through customer contact.
Participate in customer calls and visits with sellers.
Proactive communication with product supply reps and shipping department of any order changes customer initiates.
Other duties as assigned
Required Experience:
Unclear Seniority
Employment Type
Full Time
