Citrix VDI Engineer

Job Description

Citrix VDI RDS SOE Engineer

About our client:

Our client is a well known and prestigious multinational consultancy who is working with a Federal Government end client.

Employees enjoy access to cutting-edge resources continuous learning and development programs and a collaborative environment that fosters creativity and career growth. Our clients commitment to diversity and inclusion ensures a welcoming workplace for all. Additionally the companys focus on sustainability and social responsibility allows employees to contribute to meaningful global initiatives.

About the role:

The Citrix VDI Support Specialist role involves providing operational support for Citrix VDI server farms virtual desktops and Microsoft Remote Desktop Services (RDS). Key tasks include monitoring system health resolving infrastructure issues maintaining SOE images participating in Disaster Recovery drills ensuring compliance with security policies and maintaining documentation. The role requires an active AGSVA Baseline Clearance Australian citizenship and 2 years of experience with Citrix and RDS in secure environments. Desired qualifications include Citrix and Microsoft certifications and experience in government or compliance-heavy settings.

Key responsibilities will include:

• Provide day-to-day operational support for existing Citrix VDI server farms virtual desktops and RDS deployments.
• Monitor system health and availability address performance issues and resolve infrastructure-related incidents within agreed service levels.
• Maintain and update Standard Operating Environment (SOE) images including minor version upgrades and patching in line with existing approved configurations.
• Participate in scheduled Disaster Recovery drills and ensure readiness of VDI infrastructure.
• Ensure compliance with security policies GPOs and configuration standards.
• Maintain documentation and runbooks for VDI RDS and SOE-related processes.
• Escalate application-level or end-user profile issues to appropriate resolver teams.
  
  

The successful candidate:

• 2 years of experience in supporting Citrix Virtual Apps and Desktops in enterprise or government environments.
• Strong experience with Microsoft Remote Desktop Services (RDS) and session host infrastructure.
• Proficiency in managing and maintaining SOE images for Windows-based virtual desktops.
• Familiarity with Citrix Studio Director StoreFront and related components.
• Solid understanding of patching user access control and image lifecycle management.
• Experience working in highly secure structured environments with formal change and incident processes.

Desired Qualifications:

• Citrix Certified Associate Virtualization (CCA-V) or equivalent.
• Microsoft certifications related to Azure Virtual Desktop Windows Server or End User Computing.
• Prior experience supporting virtual desktop solutions in government or compliance-heavy environments.
• Familiarity with ITIL-based support practices.
  
  

Whats on offer

This contract is available for an initial 6 12 month term with likely extensions. There is also potentially a pathway to permanency with the client for this opportunity.

Location preference is Ballarat in Victoria but candidates are also able to work on end client sites in all capital cities. This role requires 5 days on site and no remote working due to security reasons.

Mandatory Requirements:

• Must have an active AGSVA Baseline Clearance preferred to have AGSVA NV1 Clearance or be eligible to obtain one.
• Must be an Australian Citizen

How to Apply

Please upload your resume to apply. We will be in touch with further instructions for suitably skilled candidates. Please note that you will be required to complete selection criteria to complete your application for this role.

Call Farbar Siddiq onor email for any further information.

Candidates will need to be willing to undergo pre-employment screening checks which may include ID and work rights security clearance verification and any other client requested checks.