Front Desk Manager
Front Desk Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Additional Information: This hotel is owned and operated by an independent franchisee TA Hampton Group. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.
- Supervise and support all front desk staff including scheduling training coaching and performance management.
- Ensure a smooth and efficient check-in/check-out process for guests.
- Resolve guest concerns promptly professionally and effectively.
- Maintain a high standard of customer service in line with Marriott brand expectations.
- Monitor room availability rate strategies and assist in maximizing occupancy and revenue.
- Coordinate with housekeeping and maintenance departments to ensure seamless guest experiences.
- Manage the front desks financial operations including handling cash billing and reporting.
- Ensure compliance with hotel policies safety standards and Marriott procedures.
- Lead by example in upholding a positive and professional work environment.
- High school diploma or equivalent required; Associates or Bachelors degree in hospitality or related field preferred.
- Minimum 23 years of hotel front desk experience with at least 1 year in a supervisory or managerial role.
- Familiarity with Marriott systems (e.g. MARSHA FOSSE LightSpeed) is highly preferred.
- Strong leadership communication and organizational skills.
- Ability to work flexible hours including evenings weekends and holidays.
- Proficiency in Microsoft Office and hotel property management systems.
- A genuine passion for guest service and hospitality excellence.
- Marriott employee travel discounts
- Paid time off and holidays
- Health dental and vision insurance
- Professional development opportunities
This company is an equal opportunity employer.
frnch1
Required Experience:
Manager
Employment Type
Full-Time
