Voice Engineer, Level 3
Voice Engineer, Level 3
Posted on :
25-05-2025
Employer Active
1 Vacancy
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Job Description
What You Will Do
As a Voice Engineer you will support the design implementation and troubleshooting of complex voice and data networks across enterprise environments. You will deliver Tier-2 and Tier-3 escalation support optimize network performance and lead the modernization of legacy systems. This role requires deep technical knowledge hands-on configuration skills and the ability to guide junior personnel through complex challenges.
Key Responsibilities
- Investigate and resolve complex network and hardware issues across voice data and video systems
- Research analyze and isolate root causes of errors and implement corrective actions
- Provide advanced Tier-2 and Tier-3 technical support for escalated network incidents
- Install configure test and maintain network applications on servers and voice systems
- Design and implement LAN CAN and voice networks to meet operational requirements
- Update and modernize legacy network systems in accordance with planned upgrades
- Create and maintain accurate network diagrams and documentation to support ongoing operations
- Perform system and equipment configurations including routers switches PBX voicemail and signaling systems
- Recommend and execute approved solutions based on technical evaluations
- Serve as a technical mentor to less experienced engineers and support personnel
Required Skills and Qualifications
- Advanced expertise in voice data and video network infrastructure
- Hands-on experience configuring routers switches hubs call systems PBX and signaling platforms
- Strong problem-solving and analytical skills with the ability to work independently or as part of a team
- Excellent documentation communication and mentoring abilities
- Demonstrated experience with enterprise network architecture and administration
- Familiarity with network performance monitoring tools and VoIP technologies
- Bachelors degree in Computer Science Information Assurance Information Security System Engineering or a related field from an accredited institution
- Minimum of 15 years of experience in systems and tools administration
- An additional five (5) years of relevant experience may be substituted in lieu of a bachelors degree
- Required: DoD 8570 IAT Level II certification (e.g. Security CE SSCP GSEC or equivalent)
Clearance Requirement:
- Must possess an active TS/SCI with Polygraph security clearance to be considered for this role.
Independent Software is an Equal Opportunity Employer EOE M/F/D/V.
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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