Sellers Operations Associate
Sellers Operations Associate
Posted on :
25-05-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
25-05-2025
Job Description
Company And Culture
Created in 2002 by Marc Eck Complex is a leading global youth entertainment network showcasing the evolution of major pop culture categories including streetwear and style music sneakers and sports. Complex is a juggernaut in the content and culture space delivering unprecedented global reach.
Complex is the worlds definitive cultural commerce content and experiential platform. We have created an all-new operating system built for the next generation seamlessly integrating discovery inspiration community and shopping. The company represents an expansion of the original vision with a deep understanding of convergence culture and its impact on contemporary society.
Whether through video long-form editorial or social content Complex tells stories that engage dynamic conversation with our communities. Our internet-breaking cover stories document the heroes of culture and take them to the next level through product collaboration andshoppability.
Complex has become experts in creating immersive environments at our IRL experiences and cultural events. ComplexCon is our flagship festival bringing together the worlds most influential brands and artists for an unforgettable weekend of style sneakers art design food music inspiration and more.
Join us to help redefine the way people shop while building a global marketplace that moves at the speed of culture. Complex is committed to building a high performing team that is passionate about what they do and the communities we serve.
Everyone at Complex truly believes in the company and its mission; its a requirement for working here. There is synergy within the teams that make Complex what it is a well-oiled machine. Employees are at the forefront of the companys success because every one of us is given the opportunity to provide suggestions feedback and direction.
What Youll Do
- Write edit and update brand facing articles within our knowledge center.
- Onboard brands to the Complex ecosystem walking them through vendor compliance integration and answering any technical questions that may arise.
- Identify and report bugs or unexpected behavior to the appropriate teams track fixes and keep stakeholders informed.
- Hold onboarding calls to walk brands through integration and onboarding.
- Respond to emails and follow ups ensuring brands meet all the milestones for onboarding.
- Work with eCommerce and Marketplace teams to facilitate seamless handoff in the seller lifecycle.
- Work with brands to ensure their continued success on the Complex platform through increasing AOV acquiring new product assortments and building brand confidence while selling on Complex.
Who You Are
- You thrive in fast-paced startup environments and adapt quickly to change. Youre passionate about culture shaped by craft and excited to partner with brands to create experiences that seamlessly blend content commerce community and real-world engagement.
- 1-2 years experience working with eCommerce platforms like Shopify Salesforce Woo Commerce Squarespace Magento etc.
- 12 years of experience in Customer Service or vendor services ideally within a technical or SaaS environment.
- Possess excellent written and verbal communication skills with the confidence to represent the company in conversations with brands and sellers on Complex.
- Highly organized with the ability to juggle multiple priorities and meet deadlines effectively.
- Quick to grasp new processes and maintain focus in a dynamic evolving environment.
- Experience in vendor compliance or trust and safety is a big plus.
What We Offer
- Best in class health dental and vision insurance
- Healthcare FSA
- Dependent Care FSA
- Commuter Benefits FSA
- Short-term/long-term disability and life insurance
- Paid Parental leave
- 401k with 4% match
- Pet Insurance
- Legal and Identity Theft Plans
- Vacation time and sick days
$70000 - $80000 a year
The Pay Range which consists of salary and commission for this position is listed. Actual pay will vary based on factors including but not limited to location experience and performance. The range listed is just one component of Complex Total Rewards offerings for employees.
Were an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status.
The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.
Complexparticipates in E-Verify and willprovide the federal government with yourForm I-9 information to confirm that you areauthorized to work in the U.S.
Required Experience:
IC
Employment Type
Full-Time
Department / Functional Area
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