Principal Receptionist Patient Scheduler
Principal Receptionist Patient Scheduler
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Job Description
Overview
About the Role
The primary purpose of the Principal Receptionist Patient Scheduler position is to act as a lead receptionist and scheduler for Ambulatory Care Services Central Access Department including scheduling confirming maintaining and monitoring patient appointments receptionist activities and other general duties. Assists Receptionist/Patient Scheduler team with handling high volume of calls and complex patient issues while keeping management informed.
Responsibilities
What Youll Do
- Actively contributes to creating a friendly welcoming and safe environment for UH customers.
- Responds to complaints and concerns by resolving issues immediately whenever possible.
- Works effectively with team to ensure customer service scores for work area meet/exceed targets.
- Responds to callers query/problem in a detailed and accurate manner within assigned level of authority and provides follow up status of queries; notifies customer if there will be any delay in providing a final resolution for reported issues.
- Makes inquires of and updates Demographic PCP and insurance information.
- Provides pre-visit insurance and directions to site (clinic/location) instructions.
- Starts each encounter with a welcoming greeting and ends with a closing farewell.
- Participates in practice quality improvement activities.
- Assist in the orientation training and mentorship of new staff.
- Under the direction of the supervisor/practice manager ensures that scheduling guidelines are current and accessible to team members.
Qualifications
What Youll Bring
Required:
- High School Diploma GED or equivalent required.
- Two (2) years experience as a receptionist/patient scheduler in a patient care environment is required.
- Basic computer knowledge is required.
- Ability to read write speak understand and communicate in English sufficiently to perform the duties of the position.
Preferred:
What We Offer
- Paid Time Off (PTO)
- Medical & Prescription Drug Coverage
- Dental & Vision Insurance
- Health Savings Account (HSA) & Flexible Spending Account (FSA)
- Short- & Long-Term Disability Insurance
- Pension Plan
- Pet Insurance
- Employee Assistance Program (EAP)
- Professional Development
Compensation
The expected salary range for this position is $22.71 $23.92 per hour in accordance with the New Jersey Pay Transparency Law; final compensation will be commensurate with experience and qualifications.
About Us
University Hospital is one of the nations leading academic medical centers. As the principal teaching affiliate of Rutgers New Jersey Medical School and the only state-certified Level 1 Trauma Center in Northern New Jersey University Hospital is training the next generation of physicians and advancing science to discovery while taking exceptional care of patients regardless of their financial situation.
Apply Today
University Hospital offers a competitive salary & comprehensive benefits package. Affirmative Action/Equal Opportunity Employer M/F/D/V. For more information visit Experience:
Staff IC
Employment Type
Full-Time
Key Skills
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