Student Services Specialist
Student Services Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Position Title:
Student Services SpecialistJob Group:
Professional & ScientificRequired Minimum Qualifications:
Bachelors degreePreferred Qualifications:
Experience working in higher educationExperience recruiting hiring and training employees
Experience supervising employees
Experience using EAB Navigate (or similar technology tools) to support student success and coordinate care for students
Experience designing and leading training
Experience with program development and implementation
Job Description:
Summary
The Cyclone Support Specialist (Student Services Specialist I) plays a vital role in advancing student success and retention at Iowa State University through proactive outreach personalized support and strategic coordination. This position leads efforts to establish a staffing and referral model that enhances coordination of care for students while also increasing student help-seeking behaviors and effective use of campus resources.
Using technology-enabled tools and data-driven processes the specialist conducts direct outreach to students to connect them with services that support their academic and personal well-being. The role includes serving as a knowledgeable liaison between students and campus departments documenting interactions in the student success platform (EAB Navigate) and contributing to the continuous improvement of intervention strategies.
In addition to outreach the specialist coordinates staffing operations within Cyclone Support Central including recruiting training and supervising student staff managing intake and referral processes and supporting drop-in student needs. The specialist will facilitate cross-campus collaboration training and communication efforts that promote student success initiatives and strengthen referral networks.
This position requires a student-centered mindset strong interpersonal and organizational skills and the ability to work collaboratively across departments in a fast-paced evolving environment.
This role is a one-year term position with a possibility for renewal.
Level Guidelines
Individual contributor position with developing professional and/or technical skills working under immediate to general supervision
Grasps professional-level knowledge and concepts of field while working in a progressive learning mode
Works on problems and issues of somewhat limited scope
Follows standard practices and procedures in analyzing situations or data for which answers are available or can be obtained
Responds to inquiries and issues escalating to manager or higher level workers as appropriate
May lead projects of limited scope and complexity
May provide guidance to students
Appointment Type:
Regular with Term Appointment (Fixed Term)Proposed End Date or Length of Term:
July 6 2026Number of Months Employed Per Year:
12 Month Work PeriodTime Type:
Full timePay Grade:
PS805Application Instructions:
To apply for this position please click on Apply and complete the Employment Application. Please be prepared to enter or attach the following:
1) Resume/Curriculum Vitae
2) Letter of Application/Cover Letter
If you have questions regarding this application process please email or call or Toll Free: 1-.
Why Choose ISU
Iowa State Employees enjoy comprehensive health and work-life benefits including medical and dental; as well as:
Retirement benefits including defined benefit and defined contribution plans
Generous vacation holiday and sick time and leave plans
Onsite childcare (Ames Iowa)
Life insurance and long-term disability
Flexible Spending Accounts
Various voluntary benefits and discounts
Employee Assistance Program
Wellbeing program
Original Posting Date:
May 16 2025Posting Close Date:
May 26 2025Job Requisition Number:
R17075Required Experience:
Unclear Seniority
Employment Type
Full-Time
