IT Operations Technician
IT Operations Technician
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1 Vacancy
Job Description
Calling all innovators find your future at Fiserv.
Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.
Job Title
IT Operations TechnicianWhat does a successful IT Operations Technician do at Fiserv
You will join the team at our Fishers IN location and receive training how to identify issues that may impact our clients by proactively monitoring our mainframe/data center platforms providing first-level diagnosis. You will interact with support teams to resolve escalated incidents affecting our client base quickly with a high quality of service to ensure all designated specifications are restored. It is important to complete all scheduled tasks because they directly support our client platforms.
What you will do:
- Perform detailed monitoring to recognize troubleshoot escalate document and resolve identified incidents during your shift.
- Actively address incoming messages viewing pending tasks in queues checking the current state of processes and taking actions like cancelling or deleting completed/unnecessary tasks to maintain system efficiency.
- Ensure all tasks configured within a Job Scheduler system will be automatically executed based on their specified schedule when the conditions for that schedule are met.
- Perform system recovery tasks to process restoring information systems to their known state after a hardware/ software disruption compromise or failure.
- Utilize data-driven decision-making to collect data to provide recommendations for incident resolution.
- Document troubleshooting checklists to quickly identify and resolve potential issues.
What you will need to have:
- A high school diploma equivalent work or a combination of work education and military experience.
- 2 years of experience in an IT Operations position.
- 2 years of experience with job scheduler JCL Broadcom ONE Automation Control-M IBM Mainframe Consoles and File Transmissions.
- 2 years of experience with large mainframe IBM environments.
- 2 years of experience working with TSO ISFP CAVIEW SYSVIEW and IOF.
- Experience with ITIL ticket systems; Service Now.
What would be great to have:
- Experience with batch job ESP Broadcom ONE Automation and Control M schedulers.
- Experience in batch job processing batch abend troubleshooting and batch job restart processes.
- Experience with JCL.
- Experience with Mainframe Console Operations.
- Proficiency with ITIL Service Management Tools such as Service Now Incident Management Problem Management Change Management Configuration Management Service Level Management.
Important info about this role:
- You will work an assigned schedule of: 7:00 pm to 7:00 am Sunday -Tuesday (working every other Wednesday).
- Flexibility in schedule to work required overtime that includes weekends and holidays.
This role is not eligible to be performed in Colorado California District of Columbia Hawaii Illinois Maryland Minnesota New Jersey New York Nevada Rhode Island or Washington.
It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).
Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
Required Experience:
IC
Employment Type
Full-Time
