Customer Service Supervisor
Customer Service Supervisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a highly motivated and experiencedCustomer Service Team Supervisorto lead our customer service team in delivering exceptional service to our clients. The successful candidate will have strong leadership skills excellent communication abilities and a passion for customer satisfaction. This role involves managing daily operations ensuring team performance and fostering a positive work environment.
Key Responsibilities:
Team Management: Supervise and manage the daily operations of the customer service team ensuring adherence to service standards and high-quality delivery.
Performance Monitoring: Monitor team performance provide coaching training and feedback to team members to enhance skills and meet performance targets.
Issue Resolution: Handle escalated customer issues and ensure timely resolution collaborating with other departments as necessary.
Strategic Development: Develop and implement strategies to improve customer satisfaction and enhance internal processes.
Reporting and Communication: Prepare and present performance reports to management ensuring transparent communication across departments.
Team Development: Foster a positive and collaborative team environment contributing to the training and development of team members.
Process Improvement: Evaluate customer feedback and identify opportunities to enhance internal processes and customer service systems.
Requirements:
Experience: Proven experience in a customer support or leadership role.
Skills:
Strong communication and interpersonal skills.
Ability to manage and motivate a team effectively.
Excellent problem-solving and decision-making abilities.
Proficiency in customer support software and tools.
Strong organizational and time management skills.
Ability to handle high-pressure situations with professionalism.
Education: Relevant degree or certification in business administration or a related field.
Additional Responsibilities:
Coordinate activities with other teams to support documentation and ensure business continuity.
Develop and nurture positive customer/supplier relationships.
Perform root cause analysis for issues and implement process improvements.
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return we open doors for them wherever they go. With nearly 63000 colleagues in more than 70 different countries we help billions of people experience a more open world. Our innovations make all sorts of spaces physical and virtual safer more secure and easier to access.
As an employer we value results not titles or backgrounds. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback training and development opportunities. Our colleagues think broadly about where they can make the most impact and we encourage them to grow their role locally regionally or even internationally.
As we welcome new people on board its important to us to have diverse inclusive teams and we value different perspectives and experiences.
Required Experience:
IC
Employment Type
Full Time
