Customer Success Executive - South West
Customer Success Executive - South West
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Customer Success Executive
- Customer Success Executive
- Plymouth Devon
- Up to c30000 per year
- Plus excellent company benefits package (including 25 days holiday plus Bank Holidays Pension Life Insurance etc.
Skills and Experience:
- Build and maintain strong positive relationships with clients assigned to you.
- Ensure that all clients receive services that are within their budget and meet their needs. Discover and up-sell/cross-sell opportunities to extend service offerings to clients.
- Remain diligent and ensure all contracts are renewed upon expiration.
- Demonstrate exceptional attention to detail with all administrative tasks.
- Visit and host clients in order to form a close bond and foster a can do attitude (this includes out-of-hours events).
- Handle complaints in a professional manner ensuring follow-up actions are taken and company process followed.
- Generate progress reports for clients the Customer Success Manager and other senior staff.
- Work closely with the Sales Team and liaise with the Technical Team on behalf of the client.
- Deputise for the Customer Success Manager in their absence where directed.
- Develop and maintain a sound technical understanding of products and services the company offers.
- Provide an exceptional service to the client and a positive relationship with your colleagues.
- Undertake training and to assist in training other or new members of staff as required.
- Undertake other duties as may be required within the general scope of the job.
- Work in accordance with all company procedures and guidelines.
The Opportunity:
My client working within the technology sector are currently looking to recruit for a Customer Success Executive on a permanent basis where you will bring both your energy and your enthusiasm to the role.
With the natural ability to quickly establish a rapport with your customer stakeholders and support sustaining long-term positive relationships with customers whilst exploring opportunities to extend service offerings provided.
The role requires a candidate who is driven solution focussed who can collaborate with internal and external stakeholders and who has a proven track record of working within a fast-paced environment whilst setting goals and achieving high results.
The successful candidate should have strong interpersonal skills whilst not a technical role the Customer Success Executive will be expected to develop and maintain a strong technical understanding of the products and services.
Applications:
To learn more about our client and this great opportunity on offer working as a Customer Success Executive please call and speak with John Noonan here at ISR Recruitment on 0or please email me a copy of your very latest CV () and Ill call you back to discuss the role in more detail.
Please call and speak to John here at ISR on 0to learn more about our exciting client based in Plymouth and their ongoing growth plans
Employment Type
Full-Time
