Field Services Technician
Field Services Technician
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Job Description
Job Description:
The Field Services Technician will be based in NSW. Customer Service teams goal is to facilitate a positive customer experience with Nextracker. The Field Services Technician ensures that Nextrackers product and continuing support exceeds customer expectations and is of the highest quality possible developing customer loyalty by optimizing the product to the customers needs and providing great technical support services. Watch Culture is our Passion to learn more about us.
Responsibilities
- Test and commission Nextracker products.
- Provide tracker control system expertise to deliver site upgrades diagnostictroubleshooting as well as repairs and maintenance to Nextracker trackingsystems and associated technology.
- Manage delivery of commissioning activities including completion of all testingand quality documentation.
- Provide technical support for Nextracker customers worldwide ensuring a best- in-class customer experience and providing product and systems expertise tomaximize customer value.
- Play a key role in third party qualification for O&M providers.
- Support product development sales and marketing as requested.
- Manage field testing of prototype and beta product lines.
- Uphold Nextrackers professional reputation and liaise with clients regarding remediation activities and warranty conditions.
- Be an internal customer advocate within Nextracker.
- Champion safe work practices and participate in reporting of incidents andpotential areas of improvement.
- Able to carry a $2000 balance at a time on personal debit/credit card for travelexpenses (Reimbursable)
- Be available for up to 100% travel.
- Be a current resident of Australia.
Experience Qualities and Qualifications - Essential
- Bachelors Degree in relevant field and/or equivalent experience required.
- A good understanding of Australian WHS regulations especially regarding theconstruction industry.
- Knowledge of industry standard safe systems of work and experience with useof JSA and SWMS documents.
- Good interpersonal/customer management service skills.
- Excellent verbal and written communication skills.
- Strong self-starter with ability to work both independently and as part of a team.
- Experience with remote access and VPN technologies.
- Strong knowledge of wireless technologies.
- Strong knowledge and experience with Ethernet networks and IP enableddevices
- Strong Troubleshooting and problem-solving abilities.
- Proficient in the use of standard business systems (Word Excel PowerPointOutlook etc.)
- Proficient in the safe use of hand tools (Laser levels torque wrenches greaseguns Battery drills air compressors etc.)
Experience Qualities and Qualifications - Preferred
- Electrical qualification & experience preferred but not essential.
- Passion for solar or renewable energy.
- Strong knowledge of PV technology and its applications.
- Hands-on experience with photovoltaic tracking solar systems a plus.
- WHS & Other Competencies.
- Construction Industry White Card.
- Unrestricted Drivers License.
- Other training to be provided.
At Nextracker we are leading in the energy transition providing the most comprehensive portfolio of intelligent solar tracker and software solutions for solar power plants as well as strategic services to capture the full value of solar power plants for our customers. Our talented worldwide teams are transforming PV plant performance every day with smart technology data monitoring and analysis services.
For us at Nextracker sustainability is not just a word. Its a core part of our business values and our operations. Our sustainability efforts are based on five cornerstones: People Community Environment Innovation and Integrity. We are creative collaborative and passionate problem-solvers from diverse backgrounds driven by our shared mission to provide smart solar and software solutions for our customers and to mitigate climate change for future generations.
Culture is our Passion
Required Experience:
IC
Employment Type
Full Time
