Care Coordinator
Care Coordinator
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Salary Not Disclosed
1 Vacancy
Job Description
Care Coordinator
Needham MA Full-Time
Griswold Home Care Needham Office
Be the first connectionand the ongoing supportfor families in need.
Griswold Home Care in Needham MA is seeking a Care Coordinator to serve as the first point of contact for phone calls emails texts and general inquiries. Whether its a family seeking help for a loved one a caregiver looking for work or a referral partner reaching outyoull provide a warm professional and responsive experience that reflects the heart of our mission.
As a Care Coordinator you wont just be the first voice people hearyoull also support them throughout their home care journey. From the first phone call to ongoing scheduling and coordination youll play a central role in ensuring every client and caregiver relationship runs smoothly and compassionately. Youll be the go-to contact for families and caregivers alike helping manage care with professionalism empathy and efficiency.
What Youll Do:
- Respond to all incoming calls emails and text messages with care and urgency
- Be the first point of contact for clients families caregivers job seekers and partners
- Assist families and loved ones in coordinating home care for seniors or individuals with disabilities
- Match caregivers to clients based on care needs and compatibility
- Schedule caregiver shifts and fill urgent or last-minute openings
- Conduct caregiver interviews background checks and onboarding
- Maintain organized compliant employee records
- Participate in a shared on-call rotation to ensure ongoing care coverage
Who You Are:
- Friendly calm and professional communicator by phone email and text
- Detail-oriented organized and comfortable juggling multiple tasks
- A team player who thrives in a collaborative fast-paced office
- High school diploma or GED required (college or healthcare experience is a plus)
- Proficient in Microsoft Office (Word Excel Outlook)
- Experience in caregiving staffing or customer service is a plus
What We Offer:
- Competitive pay with room to grow
- Health insurance options
- 401(k) with potential employer match
- Paid Time Off and Paid Medical Family Leave
- Team-based supportive culture
- A meaningful role that connects people to life-changing care
About Griswold Home Care Needham:
We help seniors and individuals with disabilities remain independent and safe at home. Our Needham team supports not only our clients but also their families and caregiversensuring that every interaction is compassionate professional and dependable.
Apply today to become the first connectionand the ongoing supportfor trusted care.
Required Experience:
IC
Employment Type
Full-Time
