Global Technology Support Analyst (Evening Shift)
Global Technology Support Analyst (Evening Shift)
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Salary Not Disclosed
1 Vacancy
Job Description
About Latham & Watkins
Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect innovation and collaboration.
About the Role
The Global Technology Support Analyst Iis an integral part of Lathams Technology & Information Services team and will be responsible for working in the Global Technology Support Center (GTSC) which operates 24 hours a day 7 days a week providing technical support to lawyers paralegals and staff via voice email and chat media channels while handling escalations from Technology teams located in each of our global offices. This role will be located in our Global Services (Downtown Los Angeles) office. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence and the working hours will be 3:00 pm- 1:00 am Sunday - Wednesday.
Responsibilities & Qualifications
Other key responsibilities include:
- Providing first and second line support to Latham employees using various firm applications and systems including Windows 10 Office 365 iManage Litera Change Pro Intapp Time (DTE) and Adobe Acrobat
- Logging and tracking all support requests in our Service Management Toolset (ServiceNow)
- Providing Incident Response Management for major incidents experienced across the firm
- Providing remote access support including wireless connectivity VPN and VDI Services
- Supporting mobile collaboration using BlackBerry Work apps
- Protecting and maintaining any highly sensitive confidential privileged financial and/or proprietary information that Latham & Watkins retains
Wed love to hear from you if you:
- Demonstrate proficiency in MS Word including the ability to use styles automatic paragraph numbering section breaks table of contents footnotes headers and footers tables columns mail merge and cross-referencing
- Display proficiency in MS Excel including the ability to create and edit spreadsheets create and edit formulas and data manipulation (sorting filtering subtotals cell concatenation formatting spreadsheets and formatting for printer)
- Exhibit proficiency in MS PowerPoint including the ability to create master slides format slides apply animation and special effects various ways to print slides and how to insert objects pictures and files
And have:
- A high school diploma or an equivalent preferably a Bachelors degree or an equivalent in Computer Science or Information Systems
- Microsoft certifications (Microsoft Office Master) preferably
- ITIL v4 FoundationA certification preferably
- A minimum of two (2) years of experience working within a technical support function
- Experience working within the ITIL v3 or v4 Framework in a previous role preferably
Benefits & Additional Information
Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Lathams comprehensive benefit program which includes:
- Healthcare life and disability insurance
- A generous 401k plan
- At least 11 paid holidays per year and a PTO program that accrues 23 days during the first year of employment and grows with tenure
- Well-being programs (e.g. mental health services mindfulness and resiliency medical resources well-being events and more)
- Professional development programs
- Employee discounts
- Affinity groups networks and coalitions for lawyers and staff
Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including but not limited to hair texture and protective hairstyles) color religion sex age national origin sexual orientation gender identity veteran status (including veterans of the Vietnam era) gender expression marital status or any other characteristic or condition protected by applicable statute.
Latham & Watkins LLP will consider qualified applicants with criminal histories in a manner consistent with the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO). Please click the link below to review the Ordinance.
Please click here to review your rights under U.S. employment laws. #EntryLevel #LI-EH1
Pay Range
Required Experience:
Exec
Employment Type
Full-Time
