IT Support Engineer

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Job Title: IT Support Engineer I

Location: Albany

Blizzard Entertainment is looking for a self-motivated and skilled IT Support Engineer I. Blizzard Desktop Support is the first line of support for all IT-related issues. Job duties would include building configuring deploying monitoring modifying and repairing local and remote computers. An ideal candidate would have experience working in a corporate IT environment knowledge of PC and Apple and their operating systems knowledge of scripting languages troubleshooting networking issues and have exceptional customer service skills.

The ideal candidate is a highly organized individual passionate about delivering flawless experiences for our users. Excellent communication skills collaboration skills and a strong ability to adapt to shifting priorities are critical. If this sounds like you we look forward to hearing from you!

Responsibilities

• Provide epic-level support to end users on a variety of IT desktop & IT operational-related issues.

• Identify research and resolve technical problems.

• Respond to telephone calls emails and requests for technical support.

• Document track and monitor problems to ensure a timely resolution.

• Work with applicable ticketing or work tracking systems such as JIRA Confluence or Service Now.

• Manage ticket requests and follow up with users.

• Receives and works escalated issues from other desktop staff and/or the manager.

• Install and maintain Windows and Mac operating systems (OS).

• Troubleshoot various types of PC laptop or tablet hardware and software.

• Inventory tracking when receiving and shipping hardware onsite.

• On-call support for when vendors need on-location access.

• On-call support for issues that arise outside normal business hours.

Requirements

• Customer Service

• Outstanding customer service skills

• Strong written and verbal communication skills including the ability to communicate and present complex issues and analyses in an effective manner

• Excellent organization and time-management skills

• Reliability and dependability

• Team Player

• Must speak fluent English.

Technical

• Intermediate PC hardware experience (ability to build diagnose and repair computers; strong troubleshooting skills)

• Experience supporting a variety of software (Adobe CC Microsoft Office 365 Cisco AnyConnect System Drivers)

• Working knowledge of installing maintaining and troubleshooting current versions of Windows and OSX

• Knowledge of maintaining and troubleshooting Apple iPhone/iPad and Android OS phone devices

• Basic knowledge of scripting languages (MS PowerShell Python)

• Intermediate knowledge of network technologies (TCP/IP DNS DHCP)

• Intermediate knowledge of MDT (Image creation and deployment multiple images)

Other

• 1-3 years minimum experience in a Corporate IT environment
• ITIL knowledge and experience a plus
• Flex working schedules (Can include evenings and weekends)
• Ability to think outside of the box
• Ability (and willingness) to lift a minimum of 50 pounds
• Good time management and organizational skills
• Ability to organize and prioritize assigned tasks/projects
• Strong sense of urgency and business orientation

Your Platform

Best known for iconic video game universes including Warcraft Overwatch Diablo and StarCraft Blizzard Entertainment Inc. () a division of Activision Blizzard which was acquired by Microsoft (NASDAQ: MSFT) is a premier developer and publisher of entertainment experiences. Blizzard Entertainment has created some of the industrys most critically acclaimed and genre-defining games over the last 30 years with a track record that includes multiple Game of the Year awards. Blizzard Entertainment engages tens of millions of players around the world with titles available on PC via Xbox PlayStation Nintendo Switch iOS and Android.

Our World

Activision Blizzard Inc. is one of the worlds largest and most successful interactive entertainment companies and is at the intersection of media technology and entertainment. We are home to some of the most beloved entertainment franchises including Call of Duty World of Warcraft Overwatch Diablo Candy Crush and Bubble Witch. Our combined entertainment network delights hundreds of millions of monthly active users in 196 countries making us the largest gaming network on the planet!

Our ability to build immersive and innovative worlds is only enhanced by diverse teams working in an inclusive environment. We aspire to have a culture where everyone can thrive in order to connect and engage the world through epic entertainment. We provide a suite of benefits that promote physical emotional and financial well-being for Every World - weve got our employees covered!

The videogame industry and therefore our business is fast-paced and will continue to evolve. As such the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business and relationships with industry partners.

We love hearing from anyone who is enthusiastic about changing the games industry. Not sure you meet all qualifications Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification when in fact they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

We are committed to working with and providing reasonable assistance to individuals with physical and mental disabilities. If you are a disabled individual requiring an accommodation to apply for an open position please email your request to General employment questions cannot be accepted or processed here. Thank you for your interest.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation gender identity age marital status veteran status or disability status among other characteristics.

Rewards

We provide a suite of benefits that promote physical emotional and financial well-being for Every World - weve got our employees covered! Subject to eligibility requirements the Company offers comprehensive benefits including:

• Medical dental vision health savings account or health reimbursement account healthcare spending accounts dependent care spending accounts life and AD&D insurance disability insurance;
• 401(k) with Company match tuition reimbursement charitable donation matching;
• Paid holidays and vacation paid sick time floating holidays compassion and bereavement leaves parental leave;
• Mental health & wellbeing programs fitness programs free and discounted games and a variety of other voluntary benefit programs like supplemental life & disability legal service ID protection rental insurance and others;
• If the Company requires that you move geographic locations for the job then you may also be eligible for relocation assistance.

Eligibility to participate in these benefits may vary for part time and temporary full-time employees and interns with the Company. You can learn more by visiting the U.S. the standard base pay range for this role is $14.19 - $26.22 Hourly. These values reflect the expected base pay range of new hires across all U.S. locations. Ultimately your specific range and offer will be based on several factors including relevant experience performance and work location. Your Talent Professional can share this roles range details for your local geography during the hiring process. In addition to a competitive base pay employees in this role may be eligible for incentive compensation. Incentive compensation is not guaranteed. While we strive to provide competitive offers to successful candidates new hire compensation is negotiable.