HR Coordinator III (US)

Work Location:

Hours:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Job Description:

Provides a broad range of operational process support and/or performs general to specialized transactions and/or other processing activities for own functional area.

Depth & Scope:

• Works within broad and/or non-standard parameters involving multiple steps systems and jurisdictions and where there could be a lack of market standard/ practice referring to a more senior role when necessary
• Requires specialized expertise and performs multiple and/or diverse tasks that are highly complex involving multiple steps systems and jurisdictions
• Expert on HR programs end-to-end processes and systems for own specialized area
• Handles 1st level escalated issues and provides work guidance and direction or acts as a working team lead and resource to others
• Accountable for resolving exceptions non-standard issues / transactions and/or escalating to appropriate level where further clarity or interpretation of more complex policies or rules is required
• Provides process / policy guidance to others internal partners/clients
• Focus of work is weekly monthly and/or longer with addition of ad-hoc and initiative based requests as required
• May involve cross-functional teams across TD and/or involving external contacts
  

Education & Experience:

• Undergraduate degree required
• 1 years relevant experience required
• Be knowledgeable and/or aware of industry developments from a HR program and regulatory perspective for own area
• Excellent organizational skills
• Excellent computer literacy and proficiency in common PC applications
• Ability to maintain confidentiality of records and personal information
• Excellent ability to provide consistent support prioritizing tasks based on departmental priorities
• Excellent knowledge of effective customer service techniques

Customer Accountabilities:

• Processes various transactions accurately on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
• Supports various HR programs and processes providing first level analysis to resolve business issues
• Provides optimal employee and partner service including guidance and advice on programs and procedures while adhering to customer service standards and Customer Experience Model
• Refers or escalates processing or operational issues where necessary to ensure a high level of service is maintained
• Identifies opportunities to improve service delivery and support process improvement initiatives
• Maintains working relationships with external and internal partners including responding to questions and/or concerns in an effective and timely manner

Shareholder Accountabilities:

• Prioritizes and manages own workload to meet SLA requirements for service and productivity
• Follows internal and industry regulations and operating practices in completing and recording transactions for either the organization or clients
• Escalates non-standard or high risk transactions or other activities as deemed appropriate
• Ensures documentation that is prepared / completed is accurate and properly reflects client / business intentions and is consistent with relevant rules / regulations
• Completes investigations report / escalate risk issues or process gaps identified
• Accesses systems know and apply system capabilities ensures update of information is completed timely and accurately
• Adheres to standardized documentation procedures
• Updates and contributes to the preparation of procedural documents in support of day-to-day operations
• Be knowledgeable and/or aware of industry developments from a HR program and regulatory perspective for own area

Employee/Team Accountabilities:

• Participates fully as a member of the team promotes team effectiveness and contribute to a positive work environment
• Supports the team by continuously developing knowledge in own area
• Participates in personal performance management and development activities including cross training within own team
• Keeps others informed and up-to-date about the status/progress of projects and all relevant or useful information related to day-to-day activities
• Contributes to a fair positive and equitable environment that supports a diverse workforce
• Acts as a brand champion for the business area/function and the bank both internally and/or externally

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel Occasional
• International Travel Never
• Performing sedentary work Continuous
• Performing multiple tasks Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds Occasional
• Sitting Continuous
• Standing Occasional
• Walking Occasional
• Moving safely in confined spaces Occasional
• Lifting/Carrying (under 25 lbs.) Occasional
• Lifting/Carrying (over 25 lbs.) Never
• Squatting Occasional
• Bending Occasional
• Kneeling Never
• Crawling Never
• Climbing Never
• Reaching overhead Never
• Reaching forward Occasional
• Pushing Never
• Pulling Never
• Twisting Never
• Concentrating for long periods of time Continuous
• Applying common sense to deal with problems involving standardized situations Continuous
• Reading writing and comprehending instructions Continuous
• Adding subtracting multiplying and dividing Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:
TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.

TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g. eligibility for cash and/or equity incentive awards generally through participation in an incentive plan) and several other key plans such as health and well-being benefits savings and retirement programs paid time off (including Vacation PTO Flex PTO and Holiday PTO) banking benefits and discounts career development and reward and recognition. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability status as a protected veteran or any other characteristic protected under applicable federal state or local law.

If you are an applicant with a disability and need accommodations to complete the application process please email TD Bank US Workplace Accommodations Program at . Include your full name best way to reach you and the accommodation needed to assist you with the applicant process.