OTC Theatrical Collections and Disputes Analyst with Spanish
OTC Theatrical Collections and Disputes Analyst with Spanish
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Welcome to Warner Bros. Discovery the stuff dreams are made of.
Who We Are
When we say the stuff dreams are made of were not just referring to the world of wizards dragons and superheroes or even to the wonders of Planet Earth. Behind WBDs vast portfolio of iconic content and beloved brands are the storytellers bringing our characters to life the creators bringing them to your living rooms and the dreamers creating whats next
From brilliant creatives to technology trailblazers across the globe WBD offers career defining opportunities thoughtfully curated benefits and the tools to explore and grow into your best selves. Here you are supported here you are celebrated here you can thrive.
Your New Role...
As an OTC Collections and Disputes Analyst you will be responsible for maintaining a given portfolio of customers by reducing the overdue open AR reducing the unapplied cash on account improving cash collection and cash flow results and coordinating disputes resolution process.
You will be working hand in hand with our Sales department and Billing department in order to ensure that our customers get invoiced on time ensure that disputes get resolved in a timely manner and payments for AR balances are received withing expected payment frames.
As a new Team member of the GBS Warsaw OTC Theatrical Team you will as well take part in the transition of our Theatrical OTC activities to our Warsaw Global Business Service center. You will be actively taking part in the knowledge transfer activities maintaining working documentation of all processes up to date in order to ensure knowledge is successfully documented and assimilated.
Your Role Accountabilities
Responsible for chasing outstanding debt from customers within established collections schedule (calls e-mails)
Issue and monitor automatic and manual reminders to customers
Update account status records and collection efforts
Perform AR reconciliations investigating and resolving unapplied payments
Support our Cash Application Team with obtaining missing remittance advice from customers
Escalate overdue accounts to relevant POC for support and further actions when collections efforts are exhausted
Report on collections activity and accounts receivables status
Resolve disputes within own area of responsibility according to the agreed timeframe and escalate to relevant departments for quick resolution
Provide support to our Billing Team to ensure customers get invoiced on time
Respond and resolve internal and external AR queries in defined timeframe
Build effective global working relationships with internal and external clients
Establish yourself as a knowledgeable professional and reliable support for other functions (Local Sales and finance teams GBS functions such as PTP RTR FP&A Audit)
Maintain Desktop Procedure documentation up to date
Improve effectiveness of collection activities via continuous improvement mindset
Qualifications & Experience
Fluent English and Spanish (B2 level)
Bachelors degree in accounting finance or related field is preferred
Minimum 2 years of experience in Accounts Receivables/Collections department
Comprehensive knowledge of the accounts receivable and dispute management processes
Excellent communication and interpersonal skills
Strong problem solving and analytical skills high attention to details
Ability to prioritize activities in dynamic environments
Very good customer service skills and client-focus attitude
Great organizational and interpersonal skills
Working knowledge of Microsoft Office
Team player
Whats in it for you
Hybrid work model flexible working hours
Free access to MAX
Benefit package: private medical health care life insurance MyBenefit cafeteria including sport card social funds retirement pension plans recognition platform employee referral program
Work-life balance initiatives: wellbeing platform yoga educational webinars Employee Assistance Program internal media initiatives
Training & development: sharing the cost of English lessons Employee Resource Groups Bridge learning platform sharing sessions with experts
CSR activities: volunteering eco & social initiatives
Parking space available for booking
#LI-Hybrid
How We Get Things Done
This last bit is probably the most important! Here at WBD our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit regardless of sex gender identity ethnicity age sexual orientation religion or belief marital status pregnancy parenthood disability or any other category protected by law.If youre a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process please visit our accessibility page for instructions to submit your request.
Required Experience:
IC
Employment Type
Full-Time
