Professional Services Consultant, Sr

Calling all innovators find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

What does a successful Professional Services Consultant Senior do

As a Professional Services Consultant Senior at Fiserv you will be pivotal in delivering cutting-edge ECM solutions to our Financial Services clients. You will act as a subject matter expert providing expertise to clients and working closely with our Program Management Product Management and Development teams. Your role will be essential in achieving our mission to deliver superior financial services experiences through innovative solutions.

What you will do:

• Conduct detailed analysis of clients business goals objectives and needs.
• Create professional client-facing documents including Project Scope Business Requirements Gap Analysis Test Plans Test Scripts and Training Materials.
• Facilitate client meetings related to ECM Project Lifecycle activities.
• Develop and deliver workflow processing and product-specific training for clients.
• Configure Nautilus ECM based on client requirements and operating environment.
• Guide and make recommendations to improve and support Nautilus processing for clients.
• Identify sales opportunities for professional services or add-on modules.
• Partner with Project Managers to ensure project milestones and tasks are met on time.
• Build and maintain client relationships ensuring high customer satisfaction and successful project go-lives.

What you will need to have:

• Bachelors degree in a relevant field or equivalent military experience.
• 4 years of experience in the Financial Services industry in a business operations area.
• 4 years of experience in banking or financial operations.
• 4 years of experience in Professional Services Business Consulting.
• Proven experience in conducting complex analyses of business goals and requirements and configuring solutions effectively.
• Demonstrated ability to work with clients to analyze and improve business processes.
• Proficiency in Microsoft tools: Outlook Word Excel SQL PowerPoint Visio OneNote Project SharePoint.

What would be great to have:

• Prior experience with OnBase or Nautilus.
• Knowledge and experience using Fiserv software solutions.
• Familiarity with budgeting profitability or forecasting processes within a financial institution.
• Demonstrated expertise in preparing training materials and facilitating training sessions.
• Ability to travel up to 25% during peak times.

Perks at Work:

• Were #FiservProud of our commitment to your overall well-being with a growing offering of physical mental emotional and financial benefits from day one.
• Maintain a healthy work-life balance with paid holidays generous time off policies including Recharge & Refuel time for qualifying associates and free counseling through our EAP.
• Plan for your future with competitive salaries the Fiserv 401(k) Savings Plan and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical dental vision life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
• Advance your career with training development certification and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives exchange ideas and elevate careers.

In order to be considered you must be legally authorized to work in the U.S. without need for visa sponsorship now or in the future.

This role is not eligible to be performed in Colorado California District of Columbia Hawaii Illinois Maryland Minnesota New Jersey New York Nevada Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.