Customer Support Advisor - 18 Months Fixed Term (Redeployees)
Customer Support Advisor - 18 Months Fixed Term (Redeployees)
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Job Description
This role is open to Redeployees only - in line with our policies priority will be given to eligible redeployees at Grade H or G.
External applicants will not be considered please do not submit an application if you do not meet the criteria above as this will result in an automatic rejection.
Join Barnets Customer Support Team where you will have the opportunity to be part of an exciting change programme that is shaping the future of customer support for our most vulnerable residents as we transition to an increasingly digital council.
As a Customer Support Advisor you will play a crucial role in providing empathetic and holistic support to our residents seamlessly integrating personal interactions with digital tools. We are looking for individuals who can use strong communication skills and a team-oriented mindset to put our residents at the heart of everything they do. If you are passionate about making a difference in the community we would love to hear from you. Apply now to join Barnets Customer Support Team.
You will be a team player working closely with other advisors in ensuring that our customer services remain inclusive to all.
You will ensure that customer service excellence is at the forefront of all your delivery activities with a drive to maintain positive working relationships with customers and partners. We want advisors to use their communication skills and awareness to create a trusted space with residents where they can identify their needs through a seamless assessment and connect them with the support they require whether this is handholding resolving issues or connecting them with a Lead Advisor.
- 31 days annual leave plus public and bank holidays
- Access to the Local Government Pension Scheme which provides a valuable guaranteed income in your retirement together with security for your dependents
- Work-life balance options may include hybrid working flexitime job share home working part-time
- A vast range of lifestyle discounts from major retailers supermarkets energy suppliers and more
- Broad range of payroll benefits including cycle to work eye care vouchers travel and gym membership
- Excellent training and development opportunities
- Employee well- being training programs including confidential employee assistance
Responsibilities
Required Experience:
Unclear Seniority
Employment Type
Full-Time
