Customer Service Representative - 1-year Specified Term
Customer Service Representative - 1-year Specified Term
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Job Description
The University of Iowas Parking & Transportation Department is seeking a professional who will serve as a 1- year specified term Customer Service Representative in a fast-paced environment interacting with a variety of individuals in a constructive and collaborative manner to provide world-class customer service. This position will review existing system processes while using them efficiently and accurately and make recommendations for improvement in addition to creating and updating standards and practices as they relate to all services provided by the Parking Services Office. This position will assist with functionally supervising student employees including providing training performance monitoring scheduling shift coverage and coaching among other tasks as needed. This position is not eligible for University sponsorship foremployment authorization.
Duties to Include:
Serve as primary customer service representative for the Parking Office and provide excellent customer service in person on the phone and through email. - Maintains customer records by updating account information accurately and efficiently in our database management system AIMS.
- Handle customer complaints provide appropriate education solutions and alternatives within department regulations following communication procedures guidelines and policies.
- Additional duties will be assigned for various back-end system processes to ensure our departments daily duties are accomplished timely and efficiently.
Location: West Campus Transportation Center (WCTC)
Schedule: Monday-Friday 8:00am-5:00pm or 7:15am-4:15pm will discuss in interview
For a full job description please send an e-mail to the contact listed below.
Required Qualifications:
- Bachelors degree or equivalent combination of education and experience.
- Experience (typically 6 months) in administrative or customer service support role.
- Proficiency in computer software applications including Microsoft Outlook Word Excel.
- Demonstrated customer service and cash handling experience.
- Excellent written and verbal communication.
- Demonstrated experience multitasking in fast paced environment.
Desired Qualifications:
- Experience working in a higher education environment.
- Functional supervisory experience.
- Knowledge of University policies and procedures.
Position and Application Details:
To be considered for an interview applicants must upload the following documents and mark them as a Relevant File to the submission:
- Resume
- Cover Letter
Job openings are posted for a minimum of 7 calendar days and may be removed from posting and filled any time after the original posting period has ended.
Successful candidates will be required to self-disclose any conviction history andwill be subject to a criminal background check. Up to 5 professional references will be requested at a later step in the recruitment process.
For additional questions please contact Brooke McMurl at or .
This position is performed fully on campus.
Joining the University of Iowa means becoming a vital part of the Hawkeye community where your work directly impacts education research and student success.
Enjoy exceptional health coverage university-paid life insurance robust retirement plans and generous leave policies. Benefit from 24/7 support services well-being resources and access to UI Health Care specialists. Grow professionally with advanced training leadership development and tuition assistance.
Iowa City offers a great quality of life with world-class performances at Hancher Auditorium Big Ten athletics top-ranked public schools and outdoor recreation.
Join us in making a difference at a leading Big Ten university and premier public research institution.
Required Experience:
Unclear Seniority
Employment Type
Temp
