Technical Writer
Technical Writer
Posted on :
25-05-2025
Employer Active
1 Vacancy
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Job Description
Who We Are; What We Do; Where Were Going
Magnet Forensics is a global leader in the development of digital investigative software that acquires analyzes and shares evidence from computers smartphones tablets and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies communities and countries.
Serving thousands of customers globally our solutions are playing a crucial role in modernizing digital investigations helping investigators fight crime protect assets and guard national security.
With employees based around the world Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics you can expect to make a difference in the world no matter what role you play. Youll be supported through learning and development not to mention an incredible team with unbelievable talent and integrity.
If you think you would be the right person to join our team working towards this goal we would love to hear from you!
Your Role:
This role reports into the Manager Global Content Development. The Technical Writer designs writes and delivers all technical product documentation for one or more products in the Magnet Forensics portfolio. This position works with cross-functional teams which include other technical writers digital content designers UX designers product managers engineers forensics investigators and customer-facing teams to deliver clear concise and accurate technical documentation and user interface (UI) strings.
What You Will Accomplish:
- Design and deliver new complex technical documentation based on user stories feature requirement documents specifications and information from subject matter experts;
- Maintain the entire product documentation suite for one or more products (for example administration guides installation guides user guides and release notes) in alignment with regular product releases;
- Revise documentation to incorporate product updates and product enhancements requested by customers and internal users;
- Proofread your own documentation and provide peer reviews to others to ensure consistent language and style as well as the correct application of templates;
- Partner with the Technical Support and Customer Success Management teams to understand and respond to customer enablement needs;
- Collaborate with subject matter experts to validate the technical accuracy of product documentation.
What We Are Looking For:
- Were looking for someone who checks off most but not all of the boxes listed in skills and experiences. Its more important to us to find candidates who can display indicators of success through skills they have developed and experiences they have been a part of than to find folks who have been there done that. We want to be part of your development journey and well learn as much from you as you learn from us.
Required Skills:
- Bachelors degree in English related program or relevant experience;
- 3-7 years of experience in a technical writing position;
- Ability to use a content management system (for example Madcap Flare) for authoring and building documentation;
- Ability to exercise technical documentation best practices including structured writing and minimalism;
- Advanced understanding of grammar spelling and punctuation;
- Strong proficiency in proofreading/editing writing and verbal communication;
- Highly organized with great attention to detail and strong time management skills;
- Ability to work with cross-functional teams in an agile environment;
- Strong sense of teamwork personal integrity and accountability;
- Strong self-starter attitude with excellent problem-solving skills;
- Ability to learn quickly and a passion for new technologies;
- Proficiency with standard defect-tracking and source control software like Jira GitHub and Azure DevOps;
- Experience with HTML and CSS.
The Most Important Thing:
- Were looking for candidates that can provide examples of how they have demonstrated Magnet CODE in their previous experiences:
- CARE We care about each other and our mission to make a difference in the world.
- OWN We are accountable for our results while never forgetting to act with integrity empathy and respect.
- DEDICATE We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect.
- EVOLVE We are constantly innovating and exploring new ways to work together to make an impact with our work.
Compensation & Benefits
- The Compensation Range is for the primary location for which the job is posted. Please note that the actual compensation may vary depending on location and job-related factors such as qualifications experience knowledge and skills. If you are applying for this role outside of the primary location and you are selected for an interview the Talent Acquisition Partner can share more information with the compensation structure for the role includes an incentive component (ie. most Sales roles) the range below represents total target compensation (TTC) (base salary variable)
Compensation Range:
- MIN: $76300- MID: $109000 - MAX: $130800 CAD
Magnet is proud to offer benefits such as:
- Generous time off policies
- Competitive compensation
- Volunteer opportunities
- Reward and recognition programs
- Employee committees & resource groups
- Healthcare and retirement benefits
Here at Magnet Forensics we are committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If youre interested in this role but do not meet all of the qualifications listed above we encourage you to apply anyways.
Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race colour religion sex orientation national origin age disability genetics or any other basis forbidden under federal provincial or local law. We are committed to providing an inclusive accessible recruitment process and work environment. Accommodation is available to all applicants upon request throughout the hiring process. Please contact should you require any accommodations.
All offers of employment at Magnet are contingent upon satisfactory completion of a background check. All background checks will be conducted in accordance with all applicable laws. Magnet will consider each positions job duties among other factors in determining what constitutes satisfactory completion of the background check. Refusal to consent to a background check may be grounds for revoking an offer of employment.
US Applicants: Magnet Forensics participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Employment Type
Full-Time
Key Skills
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