Group Reservations Coordinator
Group Reservations Coordinator
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Job Description
EOE/AA/Disabled/Veterans
A Group Reservations Coordinator will serve as the main contact for group reservations at Hilton Cairns and Doubletree by Hilton Cairns; and therefore must offer an excellent service and influence the Guest decision to stay at the property.
What will I be doing
As a Groups Coordinator you will serve as the first line of inquiry for room reservations within the hotel. A Groups Coordinator is responsible for offering excellent customer service options and other solutions to meet Guest and customer needs. Specifically a Groups Coordinator will perform the following tasks to the highest standards:
- Convert quickly inquiries into contracted business
- Respond positively to sales inquiries to develop future sales leads
- Identify sales leads as appropriate
- Respond to all customers in a highly professional manner including ensuring all reservations are completed accurately and to the Guests expectation
- Provide prompt and efficient service while maintaining the hotels brand standards
What are we looking for
A Groups Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:
- A passion for delivering great customer service
- A highly professional telephone manner and excellent communication skills
- Outstanding administration and organizational skills
- Intermediate computer proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in a Group Reservations environment
- Tertiary qualifications or other collegiate-level degree
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
Required Experience:
IC
Employment Type
Full-Time
