Procurement Helpdesk Consultant
Procurement Helpdesk Consultant
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Job Description
Procurement Helpdesk Consultant
Job No: 676063
Brisbane - Inner Suburbs & CBD
Max Term Full Time
IT
Pay Band 4
Brisbane
- Fantastic entry-level role with wide exposure across procurement
- Lots of scope to learn from a well-established experienced and close-knit team
- Flexible working model hybrid working 50% WFH
Overview of the role
Kick-start your procurement career with this 12-month fixed term contract working for one of the largest Insurers in Australia!
If you have a background in procurement call centre or analytics combined with strong communication skills then this is a unique opportunity to move into procurement and learn from a well-established team of procurement professionals.
You will be the first point of contact in the end-to-end management of queries to do with the procurement system process or policy by phone email and other channels (approx. 320 emails queries in addition to telephone queries.).
Working in a small close-knit team you will be fully supported for any points of escalation. You will have exposure across a wide range of procurement areas enabling you to broaden your skills and take your procurement career to the next level.
What youll do:
As the first point of contact for the procurement mailbox you will be responsible for:
- End-to-end management of queries to do with internal procurement system process or policy by phone email and other channels (MS Teams yammer etc)
- Work closely with offshore Genpact Procurement Operations team and Payment Services team to provide complete solutions to queries
- Escalation point to investigate and manage urgent contract execution Purchase Order processing payment enquiries or processing challenges
- Facilitate efficient and effective engagement with offshore procurement partners
- Support and assist Category and Sourcing Managers with purchasing resolution customer feedback contract and supplier management
What youll bring:
- Previous experience working in a call-centre or analytics
- Knowledge of procurement would be beneficial but is not essential
- Highly developed customer focused approach with advanced analytical skills
- Adaptable and supportive of a fast changing continuous improvement culture
- Strong oral and written communication skills to achieve work outcomes and maintain effective work and stakeholder relations
- Ability to deal with a range of issues that may involve uncertainty and require a multi-disciplinary solution
- Excellent PC skills particularly with the full Microsoft Office suite of programs.
- Ability to cope with pressure while collaborative and consultative; deadline and accuracy driven
- Strong team player flexible mind-set
PD - Procurement Helpdesk
For more information please
Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time
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