Member Experience Specialist II
Member Experience Specialist II
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Job Description
Posting Description
MEMBER EXPERIENCE SPECIALIST 2MIT Federal Credit Union (MITFCU) to serve as the first point of contact for memberswhether in-branch online or through our Contact Center. Will provide exceptional service by delivering accurate information resolving inquiries and offering tailored financial solutions via phone email and written correspondence in a fast-paced solutions-oriented member-first environment. Will require empathy strong communication skills a high level of patience and the ability to lead complex issue resolution with confidence and professionalism. Will be expected to demonstrate comprehensive knowledge of all products and services with a focus on identifying member needs and effectively cross-selling appropriate solutions.
A full description is available here
Job Requirements
REQUIRED: High school diploma or equivalent; three years relevant experience; ability to complete and pass all product and services certifications; strong customer service skills as well as verbal written and interpersonal communication skills. Must have accurate typing skills mathematical ability; working knowledge of PCs; familiarity with Microsoft software. Comfortable providing customer service in a virtual environment. Ability to build relationships and strong alliances across the organization while keeping current on changes in technology electronic and alternative delivery methods. PREFERRED: experience in financial services cash handling credit card transactions and balancing. Familiarity with office equipment. Job #24972-5
5/22/2025
Required Experience:
Unclear Seniority
Employment Type
Full-Time
