Revenue Cycle Specialist

Bring Your Passion.

As a Revenue Cycle Specialist you will play a key role in ensuring a smooth and efficient admissions process. This multifaceted position includes coordinating referrals managing service authorizations and maintaining accurate documentation within the Electronic Health Record (EHR) system. A critical part of the role involves ongoing monitoring of authorizations to ensure appropriate coverage for reimbursement.

You will proactively follow up with payers when authorization approvals are incorrect or do not align with requested services. Additionally this role maintains consistent communication with direct care staff and leadershipproviding timely updates on approvals denials and authorizations that are nearing expirationto support seamless service delivery and compliance.

• This full-time role is hourly non-exempt. The starting hourly rate is $18.93.

Build Your Purpose.

As a Revenue Cycle Specialist you will:

• Supports staff in managing authorization-related issues and ensures timely paperwork and clinical documentation submission.
• Process Adherence: Adhere to established processes and procedures set forth by Central Business Operations leadership to maintain a standardized and efficient referral process.
• Referral Management: Process all incoming agency referrals and ensure accurate information is associated with each client entry. This includes assisting clients in scheduling intake appointments ensuring a smooth and efficient intake process.
• Authorization Monitoring: Submit any initial authorizations and monitor all existing authorizations via Electronic Health Record reporting and payer portals for all programs to ensure service coverage for reimbursement.
• Authorization Follow-Up: Follow up with relevant payers if the initial or reauthorization approval needs to be corrected or amended.
• Staff Notification: Keep regular correspondence with direct care staff and leadership regarding authorization issues including notification of authorization approvals denials and near exhaustion/exhaustion.
• Recording: Continuously update the Electronic Health Record with pertinent authorization-related information.
• Staff Support: Support staff concerning authorization-related issues including communicating with direct care staff and leadership to ensure all appropriate paperwork and clinical documentation supporting the authorization process is submitted promptly.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

Minimum Requirements:

• High school diploma or equivalent

Preferred Qualifications:

• One year experience in administrative roles particularly in healthcare or a related field
• Experience with administrative tasks such as data entry document management and appointment scheduling
• Previous experience in Mental Health and QMHP certification preferred.

Grow with Us.

Come be part of an inclusive culture that values excellence innovation and discovery. As an organization we have exciting opportunities to be forward-thinking leaders in our field. We want talented individuals to join us examine our current operations and create innovative solutions that will revolutionize and enhance the way we approach our work.

Beyond the engaging work youll also benefit from ncgCAREs competitive benefits package to support you and your loved ones provide work/life balance and invest in your future. The list below is for informational purposes only.

• Consumer-driven health plan coverage provided by Anthem
• Wellness: When you enroll in a medical plan you get complete care support on your time through Sydney app (Anthem) with exclusive access to 24/7 access to licensed doctors therapists and psychiatrists.
• Health Savings Account (HSA) or Flex Spending Account (FSA)
• Two dental plan options available through Delta Dental so you can choose the level of coverage that fits your needs and budget.
• Affordable vision plan available through EyeMed to keep your eyes healthy and your vision sharp.
• An optional Dependent Care Flexible Spending Account to reimburse yourself on a pre-tax basis for child care.
• Generous paid time off
• 401k or Roth IRA Retirement Programs administered by Empower
• Financial planning and education services at no cost to you
• Educational Assistance (your position date of hire and years of service determine your eligibility)

ncgCARE offers excellent compensation packages including a salary commensurate with experience and benefits to meet your needs for today and the future.

Equal opportunity employer: ncgCARE and each of its affiliated partners are equal opportunity employers. We consider all qualified candidates without regard to race religion color national origin citizenship sex sexual orientation gender identity age veteran status disability genetic information or other protected characteristic.

We believe its important to create an inclusive workplace for everyone so please reach out if you need an accommodation in the application or interview process as our goal is to create an environment where you are able to fully participate. You can contact us at

ncgCARE participates in the E-Verify program. Therefore any employment with ncgCARE will also be contingent upon confirmation from the Social Security Administration (SSA) and/or the Department of Homeland Security (DHS) of your authorization to work in the United States.

ncgCARE and all partner affiliates maintain a drug-free workplace.