Alumni Data Operations Manager
Alumni Data Operations Manager
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$ 66300 - 99500
1 Vacancy
Job Description
If youre passionate about building a better future for individuals communities and our countryand youre committed to working hard to play your part in building that futureconsider WGU as the next step in your career.
Driven by a mission to expand access to higher education through online competency-based degree programs WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century one that has received praise from academic industry government and media leaders. Whatever your role working for WGU gives you a part to play in helping students graduate creating a better tomorrow for themselves and their families.
The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
At WGU it is not typical for an individual to be hired at or near the top of the range for their position and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
Job Description
About the Role:
The Alumni Data Operations Manager oversees and leads established operational functions across multiple business units.
Partners with cross-functional leaders and stakeholders to identify and prioritize critical initiatives to improve functional and department processes and standards and create operational efficiencies. Drives cross-functional initiatives and projects from initiation through completion including planning budgeting organizing leading project teams communicating and training. Sets standards based on best practices and analyzes processes and outcomes to ensure alignment with WGU and the departments objectives to enrich learner and employee experiences.
Essential Functions and Responsibilities:
Partners with initiative leaders (business partners project managers business owners etc.) in the delivery of operational services programs and initiatives.
In partnership with leadership define short- and long-term process improvement strategies that are scalable and drive continuous improvement.
Analyze current business operations processes and systems and identify opportunities for improvement.
Establish key operational metrics analyze data and apply to influence improvement initiatives.
Develop and establish functional and department standards and policies in partnership with leaders and stakeholders.
Identify and implement effective solutions that improve operations and align with functional and department objectives.
Lead cross-functional teams to operationalize standards and business models that effectively and seamlessly interrelate with business operations across the department.
Determine the best utilization of available resources and establish partnerships and efficiencies with functional operations across the department.
Develop and lead communication and training plans for leaders and stakeholders impacted by process changes and business operation improvements.
Research and investigate new trends and technologies to meet current and future operational needs.
Establish audits and reports to ensure data accuracy and integrity.
Performs other related duties as assigned.
Knowledge Skills and Abilities:
Ability to plan organize coordinate and lead projects and be innovative in alignment with strategic goals and initiatives
Strong analytical problem-solving and decision-making skills
Effective communication skills both verbal and written
Strong organization skills with a high attention to detail
Ability to build consensus and motivate others
Ability to create and track data related to project impact
Demonstrated ability to support coach and provide feedback to others.
Effective listening skills and the ability to adapt well and willingly in an environment of change.
Ability to analyze business operations processes and systems and identify process improvement opportunities.
Broad management knowledge to lead a team. Generally has advanced level knowledge and skills within a specific technical or professional discipline with an understanding of the impact of work on other areas of the University
Job Qualifications:
Minimum Qualifications:
Bachelors degree in a related field of study
Two (2) years of related work experience which includes experience with Project Management and Change Management
Proficiency in Salesforce CRM administration and reporting
Strong skills in Microsoft Excel
Ability to communicate technical data concepts to non-technical audiences
Collaborative and solution-oriented approach to cross-functional partnerships
Preferred Qualifications:
PMP or CMP Certification
Change Practitioner Certification
Six Sigma Certification
Masters degree in a related field of study
Working knowledge of data governance data integration and database management best practices
Understanding of lead management processes and engagement tracking in CRM environments.
Working knowledge of data visualization and reporting tools (Tableau or Power BI preferred)
Working Conditions:
This is a Full-Time in-office role Monday through Friday during regular business hours.
10% travel may be required
Position & Application Details
Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical dental vision telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual flexible paid sick time with no need for accrual 11 paid holidays and other paid leaves including up to 12 weeks of parental leave.How to Apply: If interested an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.
Additional Information
Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. Its not all-inclusive.
Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.
Required Experience:
Manager
Employment Type
Full-Time
