Swing Shift Supervisor, iSOC
Swing Shift Supervisor, iSOC
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Job Description
Overview
The iSOC Supervisor provides leadership and operational oversight during an assigned shift ensuring efficient execution of security monitoring and response activities. This role supervises a team of coordinators serves as the first point of escalation for internal and external stakeholders and collaborates with management training and IT teams to maintain high performance compliance and service standards.
Whats in it for you
Onsite: 8-10 Hour Shifts between the Hours of 1:00PM-1:30AM w/ Fridays and Saturdays Off
Core Hours: 3PM - 11:30PM
Full benefits on Day 1 of employment to support you from the start
3 weeks paid vacation time and 10 days paid sick time
Uncapped employee referral bonuses
Customer focused energetic and engaging work culture working as one team
Training is provided!
In Addition we offer a quarterly bonus program with the potential to earn an additional $3000 annually!
* Please note favorable results on a pre-employment drug screening and background check are required.
Responsibilities
Operational Leadership & Escalation
Supervise shift operations ensuring policies procedures and work standards are met.
Serve as the first point of escalation for internal teams and external clients ensuring timely resolution of issues.
Oversee resource allocation between centers adjusting as needed for workload demands.
Conduct shift meetings debriefs and provide end-of-shift summary reports.
Approve and oversee incident reports ensuring accuracy and timely client distribution.
Team Supervision & Development
Directly oversee coordinators providing leadership coaching and performance feedback.
Conduct regular one-on-one meetings to review attendance productivity and development goals.
Foster a culture of continuous training and professional growth ensuring employees meet performance expectations.
Provide real-time performance insights and statistics to drive accountability and improvement.
Quality Assurance & Compliance
Monitor adherence to company policies security protocols and industry standards.
Ensure critical services and equipment function properly reporting issues to IT and management.
Maintain accurate employee records including performance reviews and Workday task completion.
Recruitment & Workforce Planning
Lead recruitment efforts for iSOC Coordinators conducting interviews and managing talent pipelines.
Ensure appropriate staffing levels by proactively managing scheduling and resource allocation.
Administrative & Additional Responsibilities
Oversee time management attendance tracking and payroll for direct reports.
Collaborate with iSOC Managers and iSOC Leads to enhance training programs and evaluate training effectiveness.
Uphold professionalism and clear communication with employees customers and vendors.
Review current operating practices and proactively look for more effective means of processing events
Actively engage in the testing of new hardware and software that may improve iSOC operations
Address performance concerns through coaching and corrective action when necessary.
Qualifications
High School Diploma or GED Equivalent.
Prior Supervisory experience Call Center or Security experience.
Must be proficient in Monitoring Automation Software and familiar with Windows Office Suite.
Must possess excellent coaching and customer relations skills.
Must be dependable analytical accurate and detail orientated.
Strong troubleshooting abilities.
Must have excellent oral and written communication skills.
Desire and ability to be a strong leader.
Strong interpersonal written and verbal communication skill.
Strong organization skills.
Demonstrate initiative and ability to handle multiple responsibilities.
Demonstrate a sense of urgency as needed.
Able to meet Alarm Representative licensing qualifications across multiple states. Compliance may involve extensive background checks and fingerprinting depending on state regulations.
Proficiency in using Manitou Bold security monitoring software is required
Interface Systems is an Equal Employment Opportunity employer - all qualified applicants/employees will receive consideration for employment without regard to that individuals age race color religion or creed national origin or ancestry sex (including pregnancy) sexual orientation gender gender identity physical or mental disability veteran status genetic information ethnicity citizenship or any other characteristic protected by law. Such action shall include but not be limited to the following: Employment upgrading demotion or transfer recruitment or recruitment advertising; layoff or termination; for rates of pay or other forms of compensation; and selection for training including apprenticeship.
If you need assistance or an accommodation in completing this application or during any phase of the interview process due to a disability please contact us at . Any information will be treated as confidential and only used for the purpose of determining an appropriate accommodation as part of the recruiting process.
Required Experience:
Manager
Employment Type
Full-Time
