IT Support Specialist (Help Desk)
IT Support Specialist (Help Desk)
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$ 68048 - 81985
1 Vacancy
Job Description
This posting will close Monday June 9 2025 at 3:00 p.m. (PDT) or upon receipt of 50 applications whichever occurs first.
At Eugene Water & Electric Board (EWEB) we dont just provide water and electricity we deliver essential services that are vital to the community. We are seeking a self-motivated IT Support Specialist to provide technical assistance and support to end users related to computer systems hardware software telephone and video conferencing solutions. This is an important position that helps keep EWEB running.
As an IT Support Specialist you will have the opportunity to work on a high-performing team in a collaborative environment and will work closely with employees at all levels of the organization from the executive team to contractors. You will also have exposure to a wide variety of technology across the spectrum from hardware software storage virtual environments networking communications and remote working solutions.
Key Responsibilities
- Providing frontline Help Desk support to end users including triage work via an intake Service Desk management system (Jira).
- Configuring installing troubleshooting repairing and maintaining enterprise workstations laptops tablets smart phones multifunctioning printers and other peripheral devices.
- Supporting modifying and configuring workstation operating systems and applications to obtain compatibility with peripheral hardware troubleshoot application software connections to the network and network shares.
- Participate in organization-wide projects and drive proactive maintenance focused on End-User Computers (EUC).
What Youll Bring
- Skills and ability to troubleshoot diagnose and resolve workstation and application problems in teams and individually.
- Excellent communication skills and collaborative attitude; Ability to work with and assist a diverse organization with varying technical skills and in a variety of environments.
- Familiarity and comfort with documenting processes and change management.
- A passion for technology problem solving and assisting others.
Please note:This posting includes supplemental questions. Your responses will be scored and used to determine if you will proceed to the next step of the selection process. Please provide detailed answers to each question.Please do not reference your resume or application in your may be rejected if incomplete.
COMPENSATION & BENEFITS
The starting annual salary for this position is $68048.34 to $81985.95 commensurate with knowledge skills education and experience as it relates to the position.
EWEB values total worker health both at work and at home and provides a robust compensation & benefits package Read more about our benefits.
QUALIFICATIONS & REQUIREMENTS
Minimum Qualifications
- Two years of experience working in a computer technology environment; experience with workstations and end user application tools.
- Associate degree in Information Technology Computer Science Information Systems from an accredited college which includes course work in computer concepts technical writing software tools and workstation environment.
Recommended Education Experience Training & Certifications
- One-year experience working in a service desk environment
Oregon drivers license required: Yes or the ability to obtain one within 30 days of hire.
Post-offer background check required: Yes
Post-offer drug test required: No
Post-offer physical/functional test required: No
Please Note: Applicants must be authorized to work for any employer in the United States. EWEB is unable to sponsor or take over sponsorship of an employment Visa at this time.
WHY EWEB
EWEB offers employees a progressive work culture devoted to providing excellent public service. Our employees work in a fast-paced environment where creativity innovation involvement teamwork and professional development are supported and encouraged. We are committed to providing a work environment conducive to the safety health and well-being of our workforce and offer great benefits including but not limited to health care vacation and sick leave pension holidays and an employee credit union. We consistently rank as one of the healthiest employers in Oregon!
EWEB is Oregons largest customer-owned utility. We provide water and electricity to the Eugene community as well as parts of east Springfield and the McKenzie River valley a public utility we do not operate to earn a profit or to serve the investment needs of stockholders. Instead EWEB is chartered by the City of Eugene to serve the interests of its citizens. We are owned by the people of Eugene and its our job to provide reliable affordable water and electricity for our customers.
Our core values:
- SAFE
- RELIABLE
- AFFORDABLE
- ENVIRONMENTAL
- COMMUNITY/CULTURE
EQUAL EMPLOYMENT OPPORTUNITY
EWEB takes pride in our commitment to diversity and inclusion among our employees. We embrace and value differences of culture education experience physical ability and unique perspectives in our workplace. We invite applications from qualified candidates who share our commitment to diversity. Attracting retaining and advancing talent from all sources strengthens our bond with the multifaceted community we serve.
TOBACCO SMOKE AND VAPOR - FREE CAMPUS POLICY
EWEB fosters an environment promoting good health for both employees and the public. We want to enhance the quality of air appearance and employee health in and around EWEB facilities and equipment. Employees contractors volunteers and visitors may not use distribute or sell tobacco while participating in EWEB functions on EWEB property or while performing right-of-way tasks.
Note: This job posting is intended to represent key areas of responsibility. It is not meant to be all inclusive and does not prescribe or restrict the work that may be assigned.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
