Customer Service Agent 1 ($17.75/hr+$4.57/hr HWB)
Customer Service Agent 1 ($17.75/hr+$4.57/hr HWB)
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Salary Not Disclosed
1 Vacancy
Job Description
JOB TITLE: Customer Service Agent I
DEPARTMENT: Operations
REPORTS TO: Supervisor
FLSA STATUS: Non-Exempt
OUR GUIDING PRINCIPLES:
Make every interaction Count
Act with Respect and Integrity
Demonstrate Passion for Continuous Improvement
Be Worthy of Trust from all Stakeholders
- Demonstrates ability to work in accordance with the SaviLinx Guiding Principles.
- Resolves customers inquiries and concerns in accordance with the client and company policies.
- Provides customer support through email text and phone calls.
- Complete and pass an eQIP background check upon being hired and every 5 yrs.
- Follows strict work instructions and SOPs that may vary.
- Adapts to continual changes to work instructions and proceduresas needed.
- Meets expectations for all balance scorecard metrics; demonstrates improvement over time.
- Follows proper escalation procedures for unsolved customer requests.
- Maintains productivity in accordance with support program and company standards.
- Attends and participates in team meetings and required training sessions.
- Provides mentoring to other CSRs as needed.
- Follows all safety ethics human resources and security policies and procedures.
- Regular and consistent attendance is an essential function of the job.
- High school diploma or equivalent required.
- College degree preferred.
- 1-3 years of customer service experience required.
- Must be 18 years of age or older.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
