Operational Excellence Manager - Data Excellence
Operational Excellence Manager - Data Excellence
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Job Description
Join a Team Thats Passionate About Making Lives Better!
At Bill Gosling Outsourcing we believe that success starts with an amazing team. We are a global leader in outsourcing solutions we focus on making lives better one connection at a time. We provide tailored solutions to businesses around the globe specializing in customer care sales and financial services. Were looking for enthusiastic driven individuals to join our dynamic work environment where fun meets results!
The Operational Excellence Manager will work in conjunction with the Senior Management Team Operations and other key stakeholders in the business to ensure the development implementation and continuous improvements of optimal and cost-effective processes and methods to meet or exceed standards and customer expectations.What Youll Do:
The Operational Excellence Manager will work in conjunction with the Senior Management Team Operations and other key stakeholders in the business to ensure the development implementation and continuous improvements of optimal and cost-effective processes and methods to meet or exceed standards and customer expectations.
- Work with Senior Management to create and ensure the Company vision and core values are integrated into our operational strategies.
- Conduct operational reviews in all BGO locations applicable
- Complete random audits on client portfolios and agents and review results with appropriate local and global management
- Observe monitor then coach operational agents and leadership where applicable to support department and organisational objectives
- Help champion core values by fostering knowledge transfer and collaboration across teams in different locations where required
- Hosting skill building up-skilling learning sessions with agents and leadership where applicable
- Build relationships with leaders globally at various levels of leadership and partner with different departments on projects where applicable
- Help champion cross functional teams working on continuous improvement initiatives
- Champion company core values and other company programs to engage and motivate our employees
- Other duties as assigned
Education
High School Diploma or Equivalent is required
College Diploma or University Degree in a related field of study
Experience
Minimum 3 years experience in an Operational Management role or the equivalent work experience
Previous statistical analysis or quality assurance experience would be an asset
Certificates Licenses & Registration:
There are no personal certifications licensing or registration requirements for this job
What Were Looking For:
All Information security responsibilities can be located in The Book of Bill (Global) and The Book of Bill (Global) French. Please note that Information security responsibilities are based on role.
Why Join Us
Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
Comprehensive Training: We offer extensive paid training to ensure youre equipped for success.
Team-Oriented Culture: Work in a collaborative supportive environment with peers who are passionate about what they do.
Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events we foster a lively and inclusive work environment where youll build strong connections.
State-of-the-Art Offices: Work in our modern well-equipped offices designed to enhance collaboration and productivity.
Rewarding Work: Help businesses grow while making a real difference in peoples lives!
Get to Know Us Better! Follow us to get an insider view of our team in action our values in motion and a sneak peek into what makes us an awesome place to work!
Twitter & Instagram: bgocareers
Facebook: Bill Gosling Outsourcing
LinkedIn: Bill Gosling Outsourcing
At Bill Gosling Outsourcing we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race gender age ability status or any other characteristic you are valued here.If you require accommodations at any stage of the hiring process we are happy to work with you to ensure you have the support you need just let us know.
Bill Gosling Outsourcing Where your career thrives!
Required Experience:
Manager
Employment Type
Full-Time
