Sr. Manager, System Development, Amazon Fulfillment Technologies

Amazon Fulfillment Technologies (AFT) designs develops and operates the end-to-end fulfillment technology solutions for all Amazon FCs from large automated AR FCs to micro/pop-up nodes worldwide. Our systems support in-building operations needed to enable a wide spectrum of CX from multi-day shipping all the way to customer pick-up. Our solutions optimize both human and machine centered processes continuously improving quality and efficiency.

Amazon Fulfillment Technology Support (AFTS) Team provides 24x7 frontline support to AFT software and services to ensure high availability and expedient issue resolution for users and customers of AFT. AFTS partners with service teams to drive improvements in software quality and processes via root cause analysis triaging automation tool development communication and elimination. We prioritize and own the operational and infrastructure projects with AFT-wide service interactions.

This is a highly visible role that requires business acumen when working with senior management a strong technical background for understanding large distributed systems and technical depth for removing development roadblocks. You will interact with a broad cross-section of Amazon Fulfillment organizations tracing through complex interconnected systems to improve overall operational stance availability and root out any issues uncovered. As the Senior Manager System Development you will lead and guide multiple support and development teams collaborating with business product program project management and system development teams. Your focus will be on reducing operational costs while fostering a positive productive team environment and ensuring high availability and exceptional customer experience as we build and grow the next generation of Amazons Fulfillment Centers.


Key job responsibilities
Manage and grow a team of SysDev DevOps engineers responsible driving and improving organizational standards for operational excellence and resiliency
Establish strong relationships with internal external partners and peer stakeholders to understand and meet their needs while operating existing systems at a high quality
Lead the large-scale incident management/escalations to resolve outages and communicate with a global audience and senior leadership.
Develop lead and maintain a culture of innovation and operational efficiency in the teams.
Review audit the design and development of new software solutions supporting AFT teams as part of Software development and deployment cycle for operational readiness
Hiring growing and retaining engineering team keeping up with the high Amazon bar.
A successful candidate will be an experienced senior technical SME with an established background in developing and operating platforms and services developing and hiring top talent have strong technical ability great communication skills and a motivation to achieve results in a dynamic fast paced environment.


A Bachelors degree in Computer Science Engineering Mathematics or a related field or five or more years of work experience in System development as an equivalent.
10 years of relevant engineering experience
5 or more years of leading and driving System development and Tech Support solutions
Proficiency in one or more general-purpose programming languages such as Java C/C C# Objective C Python JavaScript
Experience designing building and operating large-scale distributed systems or web services.
Experience in managing large scale infrastructure and automation
Experience engaging and influencing senior executives using both verbal and written communication tools


Expertise in operational excellence security compliance and distributed systems resiliency.
Knowledge of professional software engineering practices & best practices for the full software development life cycle including coding standards code reviews source control management build processes testing and operations.
Experience developing in Python for similar modern programming language such as C Java C# or Ruby.
Expertise in operations of highly available and scalable internet systems with large customer base.
Experience managing staff and meetings across multiple sites and time zones.
Excellent communication abilities both verbal and written including long-form business writing on complex topics
Ability to drive effective teamwork collaboration and commitment
Excellent analytical problem solving and troubleshooting skills
Experience developing and improving operational documentation procedures and workflows


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