Customer Success Manager - Pharmacy Specialist
Customer Success Manager - Pharmacy Specialist
Posted on :
25-05-2025
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1 Vacancy
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Job Description
Were looking for a Pharmacy Specialist to join our team and support our growing network of pharmacy partners helping them get the most out of our electronic medication administration record (eMAR) solution. In this role youll work exclusively with pharmacies acting as their trusted advisor and day-to-day contact. Youll ensure they achieve maximum value from our software strengthen relationships between pharmacies and care homes and help improve the overall quality and safety of medication management in social care settings.
What Youll Do:
What Youll Bring:
Tech That Transformsautomation real-time dataour solutions are redefining how social care operates
Join the Market Leader Trusted by thousands we set the benchmark for digital transformation in social care
Drive Meaningful Innovation Work at the forefront of a sector ready for change where your skills fuel real-world impact
Challenge Yourself Make a Difference If you love tech and solving big challenges we want to hear from you
Work with the Best Join a team of top-tier professionals passionate about using technology to drive change
What Youll Do:
- Build and manage long-term trust-based relationships with a portfolio of pharmacy customers ensuring they are successfully using our eMAR system to meet their goals.
- Act as the primary point of contact for pharmacy users responding swiftly and empathetically to queries concerns or support needs.
- Liaise regularly with care homes GP surgeries and pharmacy teams to ensure seamless collaboration and reduce unnecessary pharmacy changes requested by care homes.
- Lead onboarding and implementation efforts in partnership with operations and finance teams to guarantee a smooth start for new customers.
- Host regular virtual check-ins and in-person visits with pharmacy partners both individually and in group settings to provide insights training and strategic guidance.
- Proactively monitor internal systems and conversations to identify and address issues before they escalate ensuring customer satisfaction and retention.
- Champion the voice of the pharmacy customer internallyproviding feedback to product support and development teams to improve and evolve our solutions.
- Support pharmacy teams in unlocking the full potential of our software to grow their businesses and improve medication safety for care recipients.
What Youll Bring:
- Accredited Checking Technician (ACT) qualificationor higherwith direct experience working in or with care home pharmacy services.
- A deep understanding of the pharmacy landscape and common pain points such as late prescriptions medication stock issues and problematic instructions on prescriptions.
- Strong communication and interpersonal skills with the ability to build rapport and trust with a diverse range of stakeholders.
- Organised self-motivated and confident in managing your own workload across multiple customers and priorities.
- A problem-solver who can think on their feet and take a proactive approach to identifying and resolving issues.
- Familiarity with CRM systems and customer success tools (e.g. Salesforce HubSpot Gainsight) is a plus.
- Passion for improving care outcomes through digital innovationand a desire to make a meaningful difference in peoples lives.
- A base salary of 30000 - 40000 and bonusdepending on experience
- Modern town centre offices in Guildford with opportunityfor ad hoc home working
- 25 days holiday
- Net zero pension scheme
- Additional perks including; cycle to work scheme staff discounts portal and Employee Assistance Programme
Tech That Transformsautomation real-time dataour solutions are redefining how social care operates
Join the Market Leader Trusted by thousands we set the benchmark for digital transformation in social care
Drive Meaningful Innovation Work at the forefront of a sector ready for change where your skills fuel real-world impact
Challenge Yourself Make a Difference If you love tech and solving big challenges we want to hear from you
Work with the Best Join a team of top-tier professionals passionate about using technology to drive change
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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