Starbucks / Bistro Supervisor (Courtyard by Marriott-Lincoln NE)
Starbucks / Bistro Supervisor (Courtyard by Marriott-Lincoln NE)
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1 Vacancy
Job Description
Client/Guest Service
- Maintains guest service as the driving philosophy of the hotel.
- Personally demonstrates a commitment to guest service by responding to client/guest needs.
- IS COMMITTED TO MAKING EVERY GUEST 100 PERCENT SATISFIED.
- Responds to client/guest complaints relating to Bistro department in a timely manner.
- Ensures proper delivery of Bistro service.
Bistro Responsibilities
- Creates and updates a weekly schedule for all Bistro Staff (with approval from Executive Chef).
- Ensures that all Bistro shifts are covered adequately. Works as Bistro Host for am or pm to cover during illnesses busy time periods and vacations as needed.
- Assists in the purchasing/ordering of food items and supplies. Maintains adequate supply levels to provide guest satisfaction.
- Confirms all Bistro related orders and shipments. Ensures that items are stored properly upon receipt.
- Shops for miscellaneous food items and supplies at local stores when needed.
- Reviews guest scores and comment cards. Implements ideas to improve customer satisfaction.
- Supervises and evaluates Bistro associates with assistance from Executive Chef as well as Events Manager.
Human Resources
- Maintains a positive cooperative work environment between staff and management.
- Works as a team player. Responds appropriately to direction/constructive feedback and applies as needed.
- Works to maintain a high level of motivation for staff to improve performance. Creates incentive plans with Executive Chef and implements them appropriately.
- Establishes effective communication between the Food & Beverage Department and other departments within the hotel.
- Works with Executive Chef to hire and discipline Food and Beverage associates.
- Ensures proper training and certification (i.e. food handlers permits) of all food and beverage personnel.
- Conducts reviews/evaluation of Food and Beverage staff with the Executive Chef.
Safety and Security Management
- Knows local health and safety codes and regulations that apply to hotel.
- Assists the management in recognizing and correcting potential safety hazards (broken doors fire hazards etc.) and security problems (locking doors after hours etc.).
- Understands follows and assists with policies and procedures for the hotels key control system.
General Duties and Expectations
- Maintains a professional appearance and demeanor in all situations dealing with fellow associates guest and clients.
- Manages time effectively to accomplish all desired tasks duties and action plans. Is punctual for all shifts and meetings.
- Delegates responsibilities appropriately and effectively to department personnel.
- Helps to maintain an organized working environment. Assists in keeping all areas of the hotel clean.
- Works appropriate hours for his/her responsibilities.
- Attends all required meetings.
- Must have bartending /food service experience
- Must have previous supervisory/managerial experience.
- Must possess a valid driver license with clean driving record
Founded in 1919 privately-held Woodbury Corporation is one of the oldest and most respected hospitality and real estate development companies in the Intermountain West. Headquartered in Salt Lake City Woodbury Corporation owns and manages hundreds of commercial and residential properties plus several Marriott and Hilton hotel properties.
We have developed a remarkable legacy of integrity over income over our more than 100 year history. We maintain a talented team of professionals to serve the accounting architecture asset management consulting development hotel management legal sales and leasing needs of our dynamic organization.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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