Group Sales Coordinator

ESSENTIAL DUTIES & RESPONSIBILITIES

The Catering Sales Coordinator is responsible for the successful sales and booking of large parties banquets events and groups at Horseshoe Indianapolis Racing & Casino. Position oversees all aspects of event coordination including contract and event management maintaining relationships with rental & decor vendors and providing excellent customer service.

Responsibilities including but not limited to:

Manage and coordinate activities involving sales of events for Horseshoe Indianapolis Racing & Casino

Control all room blocks and maximize space for profitability

Consult with department heads to plan for events

Establish and maintain interpersonal relationships

Resolve customer complaints regarding sales and service

Coordinate with the Banquet Supervisor to coordinate and review events

Display Coach and Maintain standards of sanitation kitchen and personal hygiene and cleanliness as well as food service techniques and safety all with regard to the safe handling of food products for guests consumption.

Communicate on a consistent basis with upper management keeping them aware of all department activities.

Responsible for attaining budgeted catering revenues maximizing room rental income attaining full menu pricing and upsell of Food and Beverage.

Develop outside vendors as preferred vendors with partnership revenues

Developing all BEOs change sheets 14 day forecasts and guarantee sheets

Possess the ability to work with co-workers in any kitchen environment and display coach mentor others to like behavior ensuring guests receive highest quality products and service at Horseshoe Indianapolis Racing & Casino.

All other duties assigned by management.

QUALIFICATIONS

High School Diploma (GED) required College Degree preferred with 1 (one) year experience in the Food Service or Hospitality Industry in Group Sales or similar position. Position requires the ability to successfully set up and run events with basic knowledge of catering procedures wine spirit and food pairing Ability to read write speak and understand English math basic computer skills Microsoft Office time management and organization. Ability to understand Profit & Loss Statements the ability to measure estimate and multi task and be detail oriented. Must possess excellent customer service skills. Position requires employee to be at least 21 years of age and be certified in Serve Safe Food Sanitation Serve Safe Alcohol Awareness and Indiana State approve Alcohol Training. Hold an Indiana ATC (Alcohol & Tobacco Commission) License as well as the ability to successfully attain an IGC (Indiana Gaming Commission) Occupational License. Position requires scheduling flexibility may be required to work weekends holidays overnight or overtime based upon scheduling and business needs.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Maintain physical stamina and proper mental attitude and the ability to deal effectively with guests management employees and outside contacts. Must be able to lift 30 pounds.

Requirements also include frequent standing walking stooping bending reaching climbing steps and sitting. Must have the manual dexterity to cut slice whisk grab grip type pull hold tear sort and reach.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Horseshoe Indianapolis Racing & Casino is a smoking establishment therefore must be able to work in a smoking environment. Must be able to work in a highly populated fast-paced and noisy environment.

FOOD SAFETY/SANITATION/HACCP/OSHA GUIDELINES

Must be able to demonstrate and ensure that daily work performed is conducted within HACCP guidelines.

Required to comply with safe and hazard free work environment practices stipulated in Horseshoe Indianapolis Racing and Casino County/State/Federal Department of Health and OSHA policies procedures and regulations.