Customer Service For Healthcare Company At BKC Location
Customer Service For Healthcare Company At BKC Location
Posted on :
25-05-2025
Employer Active
1 Vacancy
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Job Description
Job Description:
Key Responsibilities:
- Vendor Management
- Initiate vendor code creation and conduct denied party screening for third-party procurements.
- Coordinate with vendors for timely invoice submissions.
- Process GRNs and vendor invoices; follow up with accounts for documentation and payment issues.
- Manage hotel PRs POs and GRNs for CSMs and other meetings.
- Process Support
- Facilitate new doctor code creation and speaker flag requests with necessary approvals.
- Manage flagging/unflagging of doctors (Govt/Non-Govt) and maintain accurate records.
- Handle national KOL flag requests and Abbworld data corrections (e.g. PAN MCI No. qualifications).
- Support EPD verification and physical PSA approvals during system issues.
- Coordinate with BCC for exception approvals.
- Compliance Support
- Raise ARFs for conferences ensuring PR and PO processes are followed.
- Issue participation letters to third-party conference bodies.
- Manage POP closures for third-party conferences and non-PSA ARFs.
- Ensure timely PSA release closure and resolution of rejections or cancellations.
- Maintain PSA logs and coordinate with stakeholders (field BCC SFA GSD helpdesk) for query resolution.
- MIS & Reporting
- Compile daily activity calendars by coordinating with ABMs.
- Prepare daily weekly and monthly MIS reports on PSA status and activity closures.
- Generate health clinic reports on a regular basis.
- Query Management & Execution
- Act as the single point of contact for the field team for execution documentation and technical queries.
- Provide backend coordination support with the Head Office.
Qualifications & Skills:
- Bachelors degree in Business Administration Marketing or related field.
- 24 years of experience in marketing support or operations preferably in the healthcare/pharmaceutical sector.
- Strong coordination and communication skills.
- Proficiency in MS Office (Excel PowerPoint Word).
- Familiarity with internal systems like Abbworld PSA ARF processes is a plus.
- Detail-oriented with strong organizational and multitasking abilities
Additional Details :1. Gender - Male / Female
2. Interview mode - F2F
3. Interview round - 2
4. Working days - 5 days
5. Work timings - 9:00 to 5:00
Contract period auto-renewable or not: 1 year. Can be renewed with evaluation.
On Third Party Payroll (Talisman HR)
Interested can share updated cv on or Whats app :
Employment Type
Full-Time
Key Skills
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