Customer Service Representative
Customer Service Representative
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Salary Not Disclosed
1 Vacancy
Job Description
Position: CSR / Admin Assistant
Employer: Confidential Logistics Provider
Location: Fullerton area CA
Department: Customer Service & Administration
Reports To: Customer Service Manager
Classification: Non-Exempt (Hourly)
Shift: 9:00 AM 5:00 PM Mon Fri
Compensation: DOE OT
Under general guidance youll support customer service and administrative functions to ensure accurate order processing customer satisfaction and timely billing.
2. Essential Duties & Responsibilities-
Call Handling: Answer and direct incoming calls; respond to customer inquiries professionally.
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Order Confirmation: Contact customers to confirm shipment details and verify charges.
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CRM Management: Enter and update orders; maintain data accuracy.
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Billing Support: Close out orders generate and mail invoices.
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Driver Coordination: Assist drivers with order instructions and paperwork.
Required:
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HS diploma or GED.
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1 year customer service or admin experience.
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Proficient with CRM/order management systems.
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Strong verbal communication and attention to detail.
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Ability to handle multiple tasks and deadlines.
Preferred:
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Experience in logistics or freight industry.
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Basic billing or invoice processing knowledge.
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Office environment; frequent phone and computer use.
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Occasional light lifting (up to 20 lbs) and filing.
Employment Type
Full-time
