Service Lead

A bit about us

Trek is an awesome place to work with amazing benefits for all employees. We build only products we love provide incredible hospitality to our customers and change the world by getting more people on bikes. When youre on our team youre taken care of encouraged to learn and grow and given lots of opportunities to do so. Give us your best and well give it right back. Sound pretty sweet Then come join us!

Job Description

A bit about us

Trek is an awesome place to work with amazing benefits for all employees. We build only products we love provide incredible hospitality to our customers and change the world by getting more people on bikes. When youre on our team youre taken care of encouraged to learn and grow and given lots of opportunities to do so. Give us your best and well give it right back. Sound sweet. Then come join us!

In the UK we are also a Great Place to Work certified workplace and globally we were recognized in the Fortune 100 of Best Companies to Work for in 2023.

We are currently recruiting for:

Position:Service Lead
Location:Sheffield
Job Type:Full Time

What youll do

As Service Lead youll be the operations lead for your stores Service Centreand youll be the one whos ultimately accountable for all decisions relating to workflow staffing of mechanics and KPIs to ensure every customer has the best experience.

Youll be the primary service advisor at the shop integrating the sales and service experience while holding your team accountable for delivering Treks signature hospitality. That means youll need to be a great communicator and leader who knows how to get the best out of your colleagues.

Youll train your team engage with customers to recommend the right service at the right time manage and control service costs keep service orders organized ensure a clean and efficient department and take an active lead in ensuring the right bikes are built and delivered to the sales floor and your customers. Excellent communication skills are a must as you will manage all communication from the Service Department to customers and write more than 50% of the work orders for the shop.

This role is right for someone with high energy and a constant learning engine who can see the forest and the trees. Youll be challenged to develop your employees find efficiencies by reviewing service reports and anticipate your shops needs so both the service and sales teams are set up for success

What youll bring to the team:

• A positive pitch-right-in attitude and motivation to help every customer find what they need.
• Fantastic hospitalitya warm approachable manners great listening skills and a drive to help in any way you caneven on the toughest busiest days.
• Great leadership skills and the ability to motivate and develop future leaders.
• Ability to plan effectively and stay ahead of your shops needs.
• 3 years of bicycle Service Centre experience
• A commitment to delivering the best possible experience for every customer.
• Proactive approach to staying up to date on industry changes and trends.

If you dont meet all the criteria but believe you have great value to add then let us know in a cover letter why your skillset is right for the role!

Benefits here at Trek:

• 25 days annual leave per year plus bank holidays
• Discounted employee purchase scheme on bikes parts and accessories
• 24/7 employee assistance program
• 24/7 virtual GP services and counselling services
• Gym membership discounts and discounts on other health and wellbeing brands
• Retail discount platform on high street and online brands including Asos Argos Sainsburys M&S John Lewis Ikea Tui Easy Jet and many more
• Discounted cinema tickets
• Annual paid time off for charity work
• Death in service benefit

If you have any requirements in respect of the recruitment or interview process please mention this in your application and we will be happy to support you.

If you like wild growth and working with happy enthusiastic over-achievers youll enjoy your career with us!

If you like wild growth and working with happy enthusiastic over-achievers youll enjoy your career with us!