Chat Support Specialist Remote Position 2535hr No Degree or Experience Required
Chat Support Specialist Remote Position 2535hr No Degree or Experience Required
Posted on :
24-05-2025
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1 Vacancy
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Job Description
Chat Support Specialist Remote Position $25$35/hr No Degree or Experience Required
Role Overview
A rapidly expanding remote-first technology platform is hiring Chat Support Specialists to assist customers via live chat and email. This position pays between $25 and $35 per hour and is fully remote with flexible scheduling available across time zones. No college degree or previous experience is requiredthis is a true entry-level opportunity with paid training supportive coaching and long-term advancement paths. Youll communicate exclusively in writingno phone calls required.
The Client and amp; What Youll Be Doing
The client is a SaaS company serving small business users who rely on its digital tools for productivity communication and file management. Customers may need support with login issues billing errors feature navigation or account changes. As a Chat Support Specialist youll manage real-time support conversations through chat answer email inquiries and guide users toward fast helpful resolutions. Your performance will be measured by speed clarity and satisfactionnot call volume.
Primary Job Tasks
Live Chat Customer Assistance: Handle inbound chat conversations in real time resolving login difficulties subscription questions and usage problems.
Respond to Email Support Requests: Use ticketing tools to write detailed accurate responses to questions about account management refunds or technical support.
Apply Internal Knowledge Resources: Use templates macros and support documentation to guide customers quickly and accurately.
Record and Tag Every Interaction: Use internal software to document the problem resolution path and customer feedback. Apply the right tags for analytics and future review.
Identify Escalation Points: Escalate technical bugs or payment issues that exceed your scope to appropriate team members with full notes.
Contribute to Macros and Docs: Recommend edits to saved replies or flag outdated support resources to improve team efficiency.
Collaborate with Peers in Slack: Communicate with your team request help during high-volume times and participate in weekly team syncs and contests.
Achieve and Maintain Performance Metrics: Aim to exceed benchmarks for average response time resolution quality and customer satisfaction (CSAT).
Participate in Internal Learning: Attend optional refreshers shadow high performers and take part in support QA feedback loops to continuously improve.
A Typical Shift Breakdown
Early in Your Shift
Check in on internal updates and review Slack threads about ongoing bugs feature changes or known issues. Start clearing queued email tickets and preparing your chat tools.
Mid-Shift Workload
Expect to be juggling live chats while handling less urgent emails. Youll encounter questions about expired logins credit card errors subscription refunds and how-to guides. Keep chats moving and offer solutions clearly and confidently.
Wrapping Up
Finish any remaining tickets update open-case documentation and flag conversations that may need a follow-up. Contribute to the team handoff thread and review performance metrics from the day.
Who Were Looking For
Strong English writing skills
High school diploma or equivalent (no college required)
No experience necessaryentry-level candidates welcome
Typing speed of 40 WPM or more with good accuracy
Reliable computer or laptop and internet connection
Ability to work independently and manage multiple tasks
Friendly solution-oriented approach to customer support
Comfortable using browser-based tools and Slack
Available for 2040 hours per week (some weekend or evening hours preferred)
Willing to learn accept feedback and grow within the role
Tips for Performing at a High Level
Writing and amp; Typing Fluency
Practice typing and editing quickly. Use tools like Hemingway or Grammarly to strengthen your written tone and eliminate mistakes before they happen.
Learning Product Details
Become familiar with the most common support issues by reviewing the help center and saved replies. Speed and accuracy come from preparation.
Written Tone and Customer Care
Write like a humanwarm confident and helpful. Avoid robotic templates. Phrases like Lets fix that together or Heres a quick way to solve it work well.
Managing Live Workload
Use pinned tabs copy/paste tools and split-screen setups to switch between chats notes and docs. Respond quickly but always clearly.
Handling Remote Independence
Stick to a schedule check in during your shift and use Slack channels to stay engaged with your teameven across time zones.
Growing With Feedback
Use QA feedback as your career accelerator. Top performers study past tickets implement coaching and move up quickly into lead or QA roles.
Getting Started with the Client
Initial Application
Apply with a resume (no experience required) and indicate your available hours and time zone.
Typing and amp; Writing Evaluation
Complete a short typing test and submit sample customer replies based on a few common scenarios.
Chat-Based Screening
Selected applicants may complete a 12 hour async simulation using the chat platform to evaluate tone logic and speed.
Paid Virtual Training
Join a fully remote instructor-led training program over 46 days. Learn tools tone macros and performance standards.
Mentored Trial Shifts
Work 35 live shifts under direct coaching. Get real-time Slack feedback and weekly QA reviews to ensure readiness.
Official Role Assignment
Once certified youll be assigned a permanent shift full system access and added to your support team Slack threads and Notion documentation.
Workplace Environment
The client offers a transparent feedback-driven and collaborative remote work environment. There are no micromanagersjust clear metrics friendly communication and structured career development. Youll be part of a global team of agents writers and QA coaches working asynchronously to deliver world-class support. Recognition is frequent advancement is encouraged and input from all team members is welcomed.
Perks and Extras
Weekly and monthly shift bonuses
Paid training and onboarding
No phone supporttext only
Choose your shifts (part-time or full-time)
Home office setup stipend
Digital learning credits (LinkedIn Learning Skillshare)
Team Slack raffles awards and peer shoutouts
Advancement to QA lead or training coach within 90 days
Why This Role May Be the Right Fit for You
This is one of the rare remote jobs that pays well trains you from day one and doesnt require any phone work degree or past experience. Whether youre starting fresh returning to work or building your resume with remote job skills this position gives you real flexibility structure and income without gimmicks or calls. Your writing empathy and focus will drive your successnot your background.
Applicant Questions Answered
Do I need prior experience
No. This job is open to complete beginners. Full training is provided.
Will I be on the phone
No phone calls. All work is handled through chat and email.
Can I work from anywhere
Yes. The client hires globally and supports flexible scheduling.
What are the shift options
Morning afternoon evening and weekend shifts are available. Youll provide your preferences during onboarding.
When can I start
Most training programs begin within 710 business days of application approval.
What equipment do I need
A laptop or desktop and fast internet. A quiet workspace and optional second monitor are helpful.
Next Steps to Apply
Click Apply Now to upload your resume and complete your short application. Assessments are brief and training slots fill quicklyespecially for no experience roles. Start building your remote career today with full support and real pay from the very first shift.
Employment Type
Full Time
Key Skills
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