Technical Support Engineer - Onsite
Technical Support Engineer - Onsite
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3-5years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Requirements
To perform in this role successfully an individual must consistently demonstrate the following abilities:
Technical Knowledge & Skills
This candidate will be expected to diagnose and resolve technical issues across a variety of hardware software and networking topics including but not limited to:
Familiarity of network architecture protocols and standards.
Familiarity of LAN/WAN environments
Understanding of Network Security protocols and procedures
SIP Hosted and Trunking Solutions (Adtran EdgeMarc and Netsapiens)
Purpose Driven
Ability to diagnose issues based on gathered information from clients.
Demonstrate and communicate attentively and patiently with clients and peers.
Embody the client s brand by building productive relationships built on trust patience and results with internal staff customers and vendor partners.
Personalized Support
Be part of developing an in-depth knowledge base for our client s technical infrastructure culture and communication preferences.
Keep customers frequently updated and informed of progress changes and solutions in a timely and effective manner that exceeds expectations and is in alignment with our internal SLA standards.
Maintain client specific documentation in client s systems according to standards and specifications.
Tenacious Execution
Respect the client s time and that of your team by efficiently exploring solutions and escalating when appropriate.
Self-motivated to solve the issue and can act independently to prioritize and manage multiple client issues at a time.
Willingness to learn and demonstrate a commitment to personal development by seeking out training opportunities and actively learning from teammates.
Flourish in a fast-paced deadline driven environment with teammates who are results oriented and fast thinkers.
Seek to overcome challenges and accept failure as an opportunity for improvement.
Benefits
- Paid Leaves & Birthday Off: Take time when you need it and convert unused leave into cash! Plus enjoy an extra day off on your birthday.
- Comprehensive Health Insurance: Coverage starts from day one and covers one dependent after one month.
- Performance-Based Salary Increase: Enjoy a raise after regularization
- Annual Salary Adjustments: We recognize long-term commitment with yearly salary increases.
- Employee Recognition: Be rewarded for your hard work with incentives and recognition.
- Engaging Team Activities: Join in on Family Days Summer Splash and other fun events that strengthen the iReply community.
Technology certificate or equivalent; 3-5 years of experience in Quality Assurance; ISTQB certification is a positive, a solid plus. Experience with Microsoft Azure Developer Operations Test cases and Test Plans Excellent analytical and troubleshooting skills; Resourceful and self-reliant; Rigorous and detail-oriented
Education
Any Computer related courses
Employment Type
Full Time
