Senior Technical Operations Engineer
Senior Technical Operations Engineer
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Job Description
Overview
Who we are
Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the worlds most admired brands Toyota is growing and leading the future of mobility through innovative high-quality solutions designed to enhance lives and delight those we serve. Were looking for talented team members who want to Dream. Do. Grow. with us.
An important part of the Toyota family is Toyota Financial Services (TFS) the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity it is an essential part of this world-changing company- delivering on Toyotas vision to move people beyond whats possible. At TFS you will help create best-in-class customer experience in an innovative collaborative environment.
To save time applying Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.
This position is an onsite role based in Plano TX
Who were looking for
Toyota Financial Services is looking for passionate and highly motivated Senior Technical Operations Engineers to join our Technology Operations Center (TOC) team.
As a Senior Technical Operations Engineer youll play a key leadership role in ensuring the stability performance and continuous improvement of business-critical platforms and systems across cloud data DevOps and customer technologies. Youll serve as a go-to expert during high-impact incidents partner closely with engineering teams and drive operational readiness through proactive support and process optimization.
What youll be doing
These core responsibilities apply to all roles:
Provide senior-level operational support for enterprise platforms and services.
Lead troubleshooting efforts during major incidents and complex performance issues.
Drive root cause analysis corrective action planning and problem management.
Monitor system health using observability and monitoring tools (e.g. Dynatrace Datadog CloudWatch).
Collaborate with engineering and platform teams to influence supportability and readiness.
Own and maintain documentation for support processes system configurations and runbooks.
Identify and implement improvements to operational processes and platform reliability.
Participate in and improve on-call rotations to ensure resilient 24/7 operations.
Role Focus Areas
Were hiring across multiple domains. Each focus area includes additional responsibilities and desired skill sets:
Cloud Services
Youll lead support for AWS infrastructure networking cloud automation and platform performance.
Key Skills:
AWS services (EC2 S3 RDS Lambda VPC Route 53 Kubernetes)
Infrastructure as Code: Terraform CloudFormation
Troubleshooting Linux/Windows systems
AWS CLI scripting (Python Bash PowerShell)
AWS certifications (Solutions Architect preferred)
Customer Services (Salesforce)
Youll support Salesforce-based platforms including CEP SRM STRATUS and customer-facing integrations.
Key Skills:
Salesforce platform (Sales Cloud Service Cloud custom apps)
SOQL Copado DevOps automation
Experience integrating Salesforce with enterprise systems
Salesforce certifications (Advanced Admin preferred)
Data & Technology Services
Youll support and optimize enterprise data pipelines streaming platforms and integration technologies.
Key Skills:
Snowflake EMR Kafka Tableau
MuleSoft REST/SOAP APIs MFT protocols (SFTP AS2)
Databases: SQL NoSQL
Monitoring tools (Grafana Dynatrace)
API testing tools (Postman Swagger)
MuleSoft or API-related certifications a plus
Enterprise Data & Technology Platform
Youll drive operational excellence for CI/CD pipelines containerized applications and DevOps toolchains in the cloud.
Key Skills:
CI/CD tools (Jenkins GitLab AWS CodePipeline)
AWS DevOps tools Infrastructure as Code
Containers (Docker Kubernetes)
API Gateway tools and scripting languages
AWS DevOps Engineer certification preferred
What you bring
Bachelors degree in Computer Science IT or a related field
Extensive experience in platform or systems operations
Strong troubleshooting and problem-solving skills
Deep understanding of ITSM processes and incident response
Excellent collaboration and communication skills
Proven ability to lead under pressure and influence cross-functional teams
Added bonus if you have
ITIL Foundation Certification
AWS Salesforce or integration platform certifications
Experience with observability incident management and automation tools
Familiarity with enterprise systems and hybrid cloud environments
What well bring
During your interview process our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:
A work environment built on teamwork flexibility and respect.
Professional growth and development programs to help advance your career as well as tuition reimbursement.
Team Member Vehicle Purchase Discount
Toyota Team Member Lease Vehicle Program (if applicable)
Comprehensive health care and wellness plans for your entire family.
Toyota 401(k) Savings Plan featuring a company match as well as an annual retirement contribution from Toyota regardless of whether you contribute.
Paid holidays and paid time off.
Referral services related to prenatal services adoption childcare schools and more.
Tax advantaged Accounts (Health Savings Account Health Care FSA Dependent Care FSA)
Relocation assistance (if applicable).
Belonging at Toyota
Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10 different Business Partnering Groups across 100 different North American chapter locations that support team members efforts to dream do and grow without questioning that they belong.
Applicants for our positions are considered without regard to race ethnicity national origin sex sexual orientation gender identity or expression age disability religion military or veteran status or any other characteristics protected by law.
Have a question need assistance with your application or do you require any special accommodations Please send an email to .
Required Experience:
Senior IC
Employment Type
Full-Time
