Master Template - Service Advisor
Master Template - Service Advisor
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Salary Not Disclosed
1 Vacancy
Job Description
We are seeking professional energetic and high performance individuals to join our fast-paced Service a Service Advisor you are exclusively and fully responsible for our customers complete satisfaction as well as the overall customer experience. You are the first point of contact with our customers and must be well-versed in maintenance items service repairs and automotive product knowledgeand services as well as the overall customer service experience. Beginning with a prompt professional greeting a consistent proven service processand crystal clear communicationwhileunderstanding the entire service repair order process all in a team environment. Service Advisors are true automotive professionals who genuinely enjoy helping clients and other fellow employees. We are open to individuals who have limited experience inthe automotive industry but must have previous experiencein an automotive customer service setting automotive retail sales setting orthe mechanical fleet industryor the hospitality industry.
What We Offer
Medical and Dental
401K Plan
Paid time off and vacation
Growth opportunities
Paid Training
Employee vehicle purchase and lease plans
Family owned and operated since 1935
- Health and wellness
- Lunch is provided when working Saturdays
Discounts on partsand service repairs
Responsibilities
- Oversee and maintainthe flow of the ServiceLanes through out the day and evening. Ensure that all customers receive prompt and courteous service while providingan exceptional customer experience.
- Take full responsibility andownership of the customers service experience by following a consistent and proven service process along with additional assignments that allow the dealership to leave a positive and long-lasting impression with our valuedcustomers everyday.
- Provide automotive and product knowledge assistance with concierge support and guidance for all customers and their questions relating to their vehicles whether its via phone email text messageor in person to assure the client is handled properly anddoes not get mishandled or misguided
- Present all vehicle diagnostics service repairs maintenance services recommended and scheduled services from our trained technicians to promote reliable worry-free driving for our service customers.
- Distribute work between technicians efficiently
Qualifications
- Required to promote an organized professional and friendly setting forour clients as well as structuring the framework for other employees.
- Must have the ability to manage and surpassthe expectations of our clients and other fellow employees
- Time management skills to meet and/orexceed assigned completion times assurances and commitments
- The focusand ability to effectively communicate and develop business relationships with our customers along with shareteambuildingskills with fellow co-workers.
- Professional well-groomed personal appearance.
- Help cultivate effective ideas along with automotive best practices
- Must have a team focus and highly driven to inspire a consistent customer centric aptitude
- Must have a minimum of 7 years in a customer service setting retail sales setting or in the hospitality industry
- Must have a minimum of 5years in the automotive industry
- Clean driving record
- Willing to submit to a pre-employment background check & drug screen
Required Experience:
Unclear Seniority
Employment Type
Full-Time
