Client Engagement Manager | Medical Billing Industry
Client Engagement Manager | Medical Billing Industry
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Title: Client Engagement Manager
Department: RCS Client Engagement
Work Location:
- 7500 Old Oak Blvd. Middleburg Heights OH 44130
- Hybrid schedule 3-day minimum in office required
Reports to: AVP Client Engagement
Key Relationships:
- Internal: Executive Leadership Client Engagement Operations Project Management Office (PMO) Integrations/Development Product Management and Training teams
- External: Client Executive Management and their support teams
Key Competencies
Responsibilities
Commission
- Provide management and mentorship to our client engagement team managing the relationship and partnership with our clients. direction mentorship and will encompass strategic management of clients revenue cycles in collaboration with our client engagement team.
- Oversight of clients revenue cycles/accounts receivable to maximize client reimbursement (utilizing tools from the Reimbursement Strategy team)
- Review issue-risk analysis to determine root cause and solution
- Collaborate with internal management on enhancements and bug/fixes for product management and systems review
- Provide support and guidance to the Client Engagement Managers/s to ensure expected billing/revenue outcomes.
- Professional development of team members
- Performance Reviews
- Coaching and Performance plans
- Sales Support
- Solution knowledge
Client Management
- Manage and Maintain Partnership with the Client
- Consult with clients on best practices client specific billing requirements industry trends/changes and compliance matters.
- Act as a liaison between external and internal teams
- Review monthly invoices
- Review forecasting and profit/loss
- Comprehension and application of contract/service agreements fees and terms.
- Monitor and report client satisfaction and escalate risks as appropriate.
- Expand reimbursement services offered to Clients.
Responsible to inform Client Engagement leadership via weekly summary readouts including Impacts to risk relationship revenue strategy projects timelines and performance of client
Corporate Initiatives
- LinkedIn Learning
- Conferences
- Promoting Quadax
Requirements:
- Bachelors degree in business or other related field preferred an advanced degree a plus. An of equivalent five years experience in a related field may be considered.
- Demonstrated ability to effectively manage client relationships / customer service/success
- Ability to establish priorities work independently and proceed with objectives with minimal supervision
- Logical thinking
- Proficiency in Microsoft Excel Word PowerPoint Visio and other project management tools is a plus.
- Working knowledge of healthcare billing and reimbursement government payer and managed care industry a plus
- Ability to maintain confidentiality.
General Requirements:
Physical Demands: General office demands including sitting and/or standing for long periods of time. Dexterity with general office equipment including but not limited to keyboard mouse and calculator. Ability to lift up to 25 pounds.
Ability to handle stress in a fast paced environment with multiple priorities and deadlines while adapting to a changing atmosphere. The employee will be expected to make judgement decisions grasp new ideas and communicate with various employees and clients at all levels.
Travel Requirement:
Minimal travel may be required for off-site client visits and/or conference attendance.
Required Experience:
Manager
Employment Type
Full-Time
