Supervisor Entertainment Ops Costumes

The Supervisor Entertainment Costume Operations is responsible assisting the Entertainment Costume Operations Manager with the daily supervisory leadership of the front line employees with a key focus on the daily operation of the Entertainment Costume Department.

• Oversee the daily operations of the Costume Areas; including monitoring staff and ensuring that all standard operating procedures are maintained.
• Coach monitor and track the hourly staffs work processes.  Instruct and monitor costume staff in required daily techniques and procedures.
• Monitor and track daily labor hours and correct as needed to remain on fiscal plan.
• Monitor overall labor/training budgets and report to Manager.
• Work with Costume staff and Entertainment Management on solutions to issues.
• Oversee costume inventories and requests orders as needed.
• Maintain quality control for all costume pieces.
• Supervise team member schedules.  Perform proper and timely administration of daily payroll/time keeping.
• Oversee department staffing levels and hire new team members as needed.
• Communicate consistently with the hourly staff by providing feedback for both recognition and opportunities for improvement daily.
• Communicate with management and hourly team members keeping communication open to maintain positive team member relationships.
• Provide coaching and timely investigation responses to internal guest and employee concerns.
• Develop and implement programs to improve internal guest and employee satisfaction.
• Monitor safety practices and respond to safety concerns.  Implement Company sanctioned safety procedures. Investigate and resolve Environmental Health and Safety Issues.
• Assist and supervise with the installation of new entertainment costumes/projects and events as needed.
• Perform other duties as assigned.

This position is eligible for company sponsored benefits including medical dental and vision insurance 401(k) paid leave tuition reimbursement and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.

Salary range: $27 - $30

Qualifications :

• At least 2 years of costume operations management/team leadership experience; pr equivalent combination of education and experience.
• Must be available to work on weekends holidays and nights as required.
• Able to work outdoors in varying weather conditions and walking/traveling to multiple venues throughout the day.
• Thorough knowledge of MS Excel Work and PowerPoint.

DESIRED CHARACTERISTICS

• Two to four year college degree preferred or equivalent work experiences
• Costume technical knowledge a plus
• Excellent organizational verbal and written communication skills
• Demonstrated ability to work with all levels of employees and management and willingness to give assistance to co-workers in other areas.  Strong team player.
• Strong interpersonal and analytical skills.
• Strong time management skills
• Demonstrated ability to work independently under pressure; proactive thinker/self starter
• Ability to multi-task and being flexible is essential.

USH Entertainment Department is committed to promoting a collaborative productive and engaging workplace for all employees.  We require Managers and Supervisors to lead by example promoting a professional inspiring fun and teamwork-oriented work culture.

General Knowledge and Skills Required:  Supervisors shall have the ability to read interpret and follow documents such as safety rules operating and maintenance instructions and procedure manuals.  The Supervisor shall be able to write reports business correspondence and procedure manuals.  Supervisor will be able to effectively communicate present information and answer questions in one-on-one and group settings. 

Communicating and influencing: Communicate effectively with people at all levels in the organization. Give specific timely feedback to managers and others to work together more effectively. Contribute to an enthusiastic positive work climate that energizes others.

Managing Others: Identify required skills and criteria to ensure best quality hiring. Demonstrate the ability to assess performance and take appropriate corrective action up to termination if necessary. Provide associates with all the information history and resources they need to do their jobs and to feel a partnership with the organization. Coach and develop company members for current and future responsibilities.  Communicate performance goals and standards routinely so that company members understand expectations and how they are linked to organization and department vision values and goals. Provide regular specific feedback that employees can use to continuously improve performance. Demonstrate a commitment to organizational initiatives with words and actions. Encourage employees to contribute; recognizing reinforcing and rewarding contributions. Encourage employees to be innovative and willing to take risks tolerating well-intentioned mistakes.

Quality and partner focus: Continuously look for ways to refine and improve work processes to achieve better results. Follow through on commitments made to internal and external partners.

QUALIFICATIONS & KEY COMPETENCIES

Maximizing resources: Work collaboratively with all employees in the organization and support others when requested. Seek expertise advice and perspectives from a variety of sources both within and outside the organization to ensure a high work standard and an engaging culture for employees. Maintain a productive balance between the concern for people and concern for work results.

Project Management:  Develop plans for accomplishing objectives monitoring status and providing regular status updates.  Provide relevant information to others in a timely manner and follow through with commitments made to others.  Recognize the broader implications of a project; doing all that should be done not just as directed.

Learning and adapting:  Remain productive during periods of ambiguity uncertainty and change.

Demonstrate a willingness to take on new challenges responsibilities and assignments.  Proactively utilize slower periods to improve work and or work environment; equipment maintenance archiving general organization etc.

Leadership:  Set a positive productive and communicative tone as a leader in the department.  Partner with the leadership team when representing policies and procedures remaining positive with employees and voicing concerns directly to senior management.  Consistently exhibit an open door demeanor which fosters approachability professionalism and openness.  Be available to all employees equally treating all employees fairly.  Promote healthy collaborative and positive tone/vibe in venues areas and/or elements.

Additional Information :

As part of our selection process external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversals policy is to provide equal employment opportunities to all applicants and employees without regard to race color religion creed gender gender identity or expression age national origin or ancestry citizenship disability sexual orientation marital status pregnancy veteran status membership in the uniformed services genetic information or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories or arrest or conviction records in a manner consistent with relevant legal requirements including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability you have the right to request a reasonable accommodation. You can submit your request to

Remote Work :

No

Employment Type :

Full-time