Experience Specialist/Receptionist Remote - Intellicenter
Experience Specialist/Receptionist Remote - Intellicenter
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview
Patient Service Representative
Unity Point Nurse Call Center- Cedar Rapids OR Sioux City
4 days a week 2p-10:30p- Rotational Weekend/Holidays
Full-Time Benefits 32 Hours a week
* Remote
This position provides telephone screening registration and functions as a Patient Service Representative specifically for the IntelliCenter.
Why UnityPoint Health
At UnityPoint Health you matter. Were proud to be recognized as a Top 150 Place to Work in Healthcare by Beckers Healthcare several years in a row for our commitment to our team members.
Our competitive Total Rewards program offers benefits options that align with your needs and priorities no matter what life stage youre in. Here are just a few:
- Expect paid time off parental leave 401K matching and an employee recognition program.
- Dental and health insurance paid holidays short and long-term disability and more. We even offer pet insurance for your four-legged family members.
- Early access to earned wages with Daily Pay tuition reimbursement to help further your career and adoption assistance to help you grow your family.
With a collective goal to champion a culture of belonging where everyone feels valued and respected we honor the ways people are unique and embrace what brings us together.
And we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.
Find a fulfilling career and make a difference with UnityPoint Health.
Responsibilities
- Supports and handles physician and service referrals.
- Schedule 24 hour appointments correctly and provide caller with appointment instructions.
- Directs high priority calls as a warm transfer to nursing staff by using sound judgement.
- Answer questions and offer other information as requested to provide patient-focused service and a positive impression of the organization.
- Understanding of when to escalate complaint and difficult calls to leadership team appropriately.
- Obtains patient and caller identifiers along with adequate information in order to queue calls for low priority call back conducted by nursing staff.
- Uses sound judgement in handling calls
- Heads up any outbound call campaigns designated to the IntelliCenter.
- Supports WFM in staffing assignments including designated lunch offerings
- Provides assistance with other reasonable related duties as assigned by supervisor or manager.
- Ability to handle confidential and sensitive information.
- Ability to communicate effectively on the telephone.
- Ability to relate to persons with diverse educational socioeconomic and ethnic backgrounds.
- Ability to handle a call Center environment: work quickly and multi-task.
- Ability to demonstrate good customer service.
- Exhibits discretion and sound judgement in all aspects of the job.
- Represents UnityPoint Clinics in a professional manner. Promotes positive interpersonal relations and serves as a role model within the department and with UnityPoint Clinic personnel.
- Displays creativity and innovation when making recommendations for improvement in the delivery of services to the customer
Qualifications
Qualifications:
High school diploma or equivalent
1-year experience of phone computer and customer service
Preferred Qualifications:
1-2 years call center or medical receptionist experience
Required Experience:
Unclear Seniority
Employment Type
Full-Time
